Materials Handling

Engineers are generally the key to any company’s material handling processes, whether you need to improve First Time Fix Rates (FTFRs), reduce parts inventory, shorten delivery time, lower overall handling costs in manufacturing, distribution and transportation; Service Geeni helps you track and achieve your service goals.

 

Using intelligent scheduling to assign appropriately skilled Engineers to both planned maintenance and reactive jobs. Equipping teams with mobile devices, with access to complete asset and job history. Enabling bespoke job sheets, including bespoke processes and forms for Thorough Examinations to reduce administration and make compliance easy. Integrating seamlessly with global parts suppliers so you always have the correct items for each job. Service Geeni Materials Handling Edition is developed to meet and exceed the ever-changing demands of the materials handling industry.

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Is it time to consider switching supplier?

We’ve heard it before, we’ve partnered with them for years, they know our business.

 

We get it because we value long-term relationships with my customers too. But when your provider offers you an upgrade of your service management software, don’t just follow them blindly. It’s an ideal time to see how technology has evolved; to understand what benefits you will get from your existing supplier compared to others. Only then do you know whether you should stay or go.

 

When it comes to your service management upgrade, loyalty goes both ways…

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Features

Issue Job Sheets & Invoices Automatically

Once work is completed and approved, documentation and certificates can be automatically emailed to relevant stakeholders, reducing administration and ensuring your customers are never left waiting for you.

Mobile Software

Gives Engineers access to full site history, equipment registers and service job sheets when working remotely. Receiving planned maintenance and reactive schedules and emergency job updates on the move. Inputting data quickly and accurately on the job, removing boring paperwork, reducing back-office duplication, ensuring invoices can be issued in good time.

PPM Contract Management:

Enables accurate planning of maintenance visits in accordance with SLA’s, agreed work and compliance testing, so you never miss a test, let a customer down, or miss out on a billing opportunity. Make tracking profitability by contract / customer is easy with standardised reporting based on data engineers input on the job.

Scheduling

Scheduling is all about getting the right engineer to the right place at the right time with the right parts to increase First Time Fix Rates. Service Geeni service management software increases the number of jobs your engineers can complete in a day, reducing second visits to complete work, enhancing productivity and revenue.

Seamless Integration with 3rd Party Applications

From Accountancy Software, CRM applications to Global ERP systems. Service Geeni’s partnership with Jitterbit enables integrations without bespoke coding, making the transfer of information between systems easy and seamless, removing duplication, and fast-tracking process improvements without compromise.

Self-Service Reporting

Self-Service Reporting means you can create your own reports, right down to each field you want to see on each report, so you only generate accurate, meaningful, real-time data that’s worth your attention, data that you can trust, and use to make sound business decisions.

Stock Control

Matches parts requirements to inventory levels to ensure the right materials handling parts are purchased just in time and available for every job, tracking goods received before allocating work to Engineers.

Thorough Examinations

Remove the administrative burden of Thorough Examinations using a Service Geeni bolt-on developed with CFTS, which guides Engineers through the testing process, capturing all the required information in the correct format, improving accuracy and ensuring Health and Safety compliance.

TVH Integration

means you can seamlessly create a Purchase Order for parts and push it directly into the TVH online parts ordering portal, managing inventory intelligently see video

Service Geeni has been a major benefit to our business and now we could not run our business without using it. It gives us complete traceability, allows us to know where our fleet is at any one time, saves on paper and admin and the system keeps track of tasks that have been completed meaning everything is in one place. It has allowed our business to be more efficient.
Director
After researching the market, we found that compared to other providers Service Geeni gave us the flexibility we needed, this was critical due to the nature of the service contracts we manage. Service Geeni has also delivered on their client care and customer service promise; knowing that their support is only a phone call away and they will always provide us with a solution has been a great benefit.
Director
Service Geeni provides a first-class service all of the time and we could not be happier. Whenever we have a question the team are very helpful giving a simple and clear explanation and always a solution that fits our business.
Director
We manage forklift fleets across the country for a wide range of clients with different requirements, so we needed service management software to help us increase efficiency and enhance our customer service & Service Geeni does just that.
Service Manager
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