Keeping everyone up to date
With our job management software, it’s easy to keep track of jobs. So, you can efficiently manage your service, installation, repair and hire contracts with ease. What’s more, because everyone has access to the latest job updates, in real-time, your customers will always know what’s happening – leading to higher levels of satisfaction and efficiency.
You're in good company
Our job management software makes it easy for your service desk team to log jobs and allocate engineers based on skill sets, customer SLAs, and response times.
With the intelligence to find customers using a wide variety of search terms – including incomplete data – and the ability to tag jobs by type, no time is wasted. Your data is consistent and complete, and everyone has access to the whole picture.
Your team can even add notes, order numbers or any other information you might need to a customer record. What’s more, precedence can be given to urgent jobs, and warnings set up to alert you to any possible time slips.
Access business intelligence data
Our smart software provides at-a-glance job-based reports using easy to understand dashboards which can be exported as PDFs or Excel spreadsheets; so you can send your customers regular and tailored reports.
Even better, you can provide your customers with access to their very own customer portal, so they always know what’s happening (while reducing the burden on your team).
With a wide range of performance metrics, access to such insightful business data can lead to actionable insights and improved decision making.
Get accurate status updates
Your engineers can view and update the status of each job, in real time.
So, from accepting a job, to engineers en route, arrival and completion, your back-office team always know what’s happening. At the same time, adding a note or sending a report to the customer takes seconds; so you boost both productivity and customer satisfaction.
What’s more, with the ability to update a job made quick and easy, jobs can be marked as complete and invoices generated quicker.
Allocate jobs to engineers
Choose the right engineer based on geography, skill set, customer SLAs, or response times, and deploy their work schedule using our Mobile Worker App. Jobs are then sent directly to your engineers’ mobile devices at the start of their shift; prioritised by location, urgency, etc.
Each assignment comes complete with all the information your mobile workers need, including customer address, contact information, job notes and history, images, and any site access instructions. If they click on the postcode for the job, the App launches Google Maps which they can then use as a Sat-Nav tool.
Schedules can also be updated during the day should priorities change, with alerts sent to the relevant engineers. Once done, jobs can be marked as complete or flagged for further action.
Benefit from automatic costings
Our quoting software completely automates costing for you and provides at-a-glance profit and margin information. Travel time, time spent on a job, and any parts and materials are all costed to the job.
Providing clarity to your back office team, you’ll be able to see and review the value of each customer based on their particular rates, and make informed decisions about where you need to adapt these rates.
Benefit from Google Map integration
By enabling live location tracking that provides real-time job updates, you’ll always know where your engineers are. So, you can assign tasks to the right engineers using location and scheduling data.
For example, you’ll be able to automatically calculate the distance between the job and the nearest available engineer. Furthermore, if there are roadworks to avoid or delays that could impact your productivity, you’ll have all the information necessary to keep your customers updated.
As well as being able to determine where engineers are with their current schedule, you will also be able to use this data to best respond to urgent reactive calls.