Scheduling

Improve your management and scheduling

A complete management and scheduling solution, with Service Geeni, service desk management and engineer scheduling is easy.

Generating the optimum schedule based on the job, geographical area, priority and customer, we’ll help you to develop agile practices that increase your efficiency, optimise your workforce, and boost your sales.

Manage reactive and contract jobs

With an attractive, user-friendly interface, Service Geeni helps you to balance your work schedule, so you can deliver the best service possible, to all your customers.

Drag and drop into your engineer’s diaries

Boosting effective job management, with our easy to use scheduling tool, you can drag and re-book jobs straight into your engineers’ diaries and prevent double-booking with alerts for overlapping. What’s more, you can group assignments for allocation based on data such as location or customer.

With at-a-glance information on outstanding jobs and engineers able to mark tasks as complete, visibility is increased, and you retain total control.

Benefit from Google Map integration

By enabling live location tracking that provides real-time job updates, you’ll always know where your engineers are. So, you can assign tasks to the right engineers using location and scheduling data.

For example, you’ll be able to automatically calculate the distance between the job and the nearest available engineer. Furthermore, if there are roadworks to avoid or delays that could impact your productivity, you’ll have all the information necessary to keep your customers updated.

As well as being able to determine where engineers are with their current schedule, you will also be able to use this data to best respond to urgent reactive calls.