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Service Geeni Platform Overview
Service Geeni brings assets, data, and engineers together in one platform, giving you total visibility, control, and efficiency without the complexity. For amazing service operations.
The #1 choice for thousands of industry leaders
FEATURES
From Heavy Machinery to Medical Devices, We Keep Assets Running
Service Geeni connects assets, engineers, and data in one platform - automating service workflows, reducing admin, and ensuring compliance across asset-driven industries.
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Built To Make Your Life Easier
A platform that does what you need it to do. Take a look at our headline features below, then why not get in touch for a personalised demo of the system?
Job Management
Assign the right jobs to the right engineers with real-time updates, skill-based allocation, and AI-powered route planning. Service Geeni’s Job Management features go beyond job scheduling. Streamline operations, reduce paperwork, and boost first-time fix rates.
Smarter Job Allocation – Match jobs to engineers based on skills, location, and van inventory.
AI-Optimised Routing – Reduce travel time and fuel costs with intelligent route planning.
Real-Time Scheduling – Update jobs instantly and manage engineer diaries with ease.
Accurate Time & Expense Tracking – Keep billing precise and admin hassle-free.
Hire Management
Easily track your hire kit, manage contracts, and streamline on-hire/off-hire processes all in one place. Service Geeni’s Hire Module gives you full visibility of your assets, helping you maximise availability, reduce admin, and keep hire operations running smoothly.
Complete Asset Visibility –Track equipment locations, statuses, and availability in real-time.
Simplified Contract Management – Automate billing, track hire periods, and reduce paperwork.
Faster Equipment Turnaround – Prioritise servicing and get assets back into hire quickly.
Smart Scheduling & Reservations – Use a calendar view to plan ahead and prevent conflicts.
Stock & Parts
Keep your inventory organised, automate replenishment, and track parts effortlessly. Service Geeni’s Stock & Parts Management module ensures you have the right parts at the right time, reducing delays and keeping maintenance operations running smoothly.
Multi-Depot Visibility – Track stock levels across locations for faster part allocation.
Automated Replenishment – Reduce manual ordering with auto-restocking and goods receiving.
Precise Parts Tracking – Serial number tracking and warranty management improve accountability.
Mobile Pick Lists – Speed up stock access and reduce errors with on-the-go inventory tools.
Customer Management & Accounting
Stay on top of invoicing, supplier coordination, and customer relationships with ease. Service Geeni’s Customer Management & Accounting tools integrate billing, POs, and customer data. Helping you improve cash flow, reduce admin, and provide better service.
Faster Invoicing & Payments – Automate billing and integrate with popular accounting tools.
360° Customer View – Track SLAs, special pricing, and full account history in one place.
Simplified PO & Supplier Management – Streamline approvals, goods receiving, and order tracking.
Multi-Currency Support – Handle international transactions without the hassle.
Planned Preventive Maintenance
Automate scheduling, get timely reminders, and keep equipment in top condition. Service Geeni’s PPM module helps prevent breakdowns, extend asset life, and keep operations running smoothly.
Automated Scheduling & Reminders – Never miss a service or compliance check.
Custom Work Instructions – Set up servicing kits and guides for consistent maintenance.
Proactive Maintenance Planning – Track examinations, compliance, and future servicing needs.
Reduced Downtime – Prevent breakdowns and keep equipment in peak condition.
Engineer Mobile App
Keep your field engineers connected and efficient with real-time job updates, digital forms, and instant reporting. Service Geeni’s Mobile App streamlines workflows, reduces paperwork, and ensures no detail is missed - wherever the job takes them.
Instant Job Connectivity – Receive and update jobs in real time for faster response times.
Simplified Contract Management – Automate billing, track hire periods, and reduce paperwork.
Smart Daily Planning – View schedules, accept jobs, and update statuses with ease.
Faster Quotes & Parts Requests – Raise quotes and request parts directly from the app.
Reporting & Business Intelligence
Make smarter decisions with real-time insights, automated reports, and custom dashboards. Service Geeni’s advanced reporting gives you the data you need to drive continuous improvement.
KPI Dashboards – Monitor key metrics in real time and spot trends early.
Customisable Reports – Tailor reports to your needs without extra costs.
Automated Data Tracking – Set up reports and alerts to stay informed.
Efficiency Insights – Identify bottlenecks and optimise performance with clear reporting.
Asset Management
Track every asset individually with QR codes, custom fields, and detailed histories. Service Geeni puts assets at the centre, giving you clear insights into performance, profitability, and maintenance needs - helping you make smarter, data-driven decisions.
Individual Asset Tracking – Monitor each asset’s full history, not just site-based data.
Comprehensive Data Insights – Track QR codes, depreciation, and custom fields with ease.
Actionable Intelligence – Analyse performance and profitability for better decision-making.
Optimised Maintenance – Use detailed records to extend asset life and improve ROI.
Testimonials
Helping Engineers Deliver More, Every Day
Businesses across asset-centred industries use Service Geeni to simplify service management, improve efficiency, and reduce downtime. Hear from companies who’ve made the switch.
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We’re With You Every Step of the Way
Switching service software can feel daunting, but you’re not on your own. With a dedicated implementation team, customer success representatives, and a knowledge base full of how-to guides and videos, you’ll always have the support you need.
I just wanted to praise one of the customer service Help Desk officers who has been very helpful over the past few weeks, assisting me with getting certain changes on the system adjusted.
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200+ support tickets resolved weekly
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4.5/5 average support rating
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100% of major issues resolved in under 60 minutes
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100% of issues responded to in under 30 minutes
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Book Your Demo Today
Get a personalised walkthrough of Service Geeni, tailored to your business needs. See how our asset-centric, industry-specific platform can streamline your operations, reduce downtime, and help your team work smarter.
Talk to Us
Have questions or want to know how Service Geeni fits into your business? Whether you’re looking for integrations, pricing, or just some expert advice, we’re here to help. Reach out to our team and let’s chat about your needs.