Lifts

Communication is key for Lift companies, knowing which Engineers are available, where, and with the correct skills to react to urgent jobs without throwing preventative maintenance schedules into disarray. Service Geeni Lift Edition is tailored to the demands of the Lift industry, its intelligent scheduling enables Service Managers to respond quickly to emergency jobs, providing real-time data so your communication with teams and customers is effective and timely.

 

When it comes to insurance and compliance Service Geeni makes governance easy, tracking maintenance logs and scheduling visits, managing parts availability and providing Engineers with bespoke job sheets and easy to complete reports using Mobile Software, reducing administration and speeding up job completion. Service Geeni supports your team to deliver service excellence.

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Why management reporting begins with engineers article

Why management reporting begins and ends with Engineers

There’s two types of management reporting– the internal stuff you need to measure and the external data and analysis you send to customers. But, what if all of it is a bit sh*t!?

The short answer is; reporting often isn’t the problem. For most businesses, things go wrong at the point of data entry. Take a service business, and think about their Engineers in the field, most of the data you want to report on: Job by customer and contract, engineer skill and pay level, parts needed, on/ off-contract tasks completed and more – all of this data starts with the Engineer.

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Features

Mobile Software

Gives Engineers access to full site history, equipment registers and service job sheets when working remotely. Receiving planned maintenance and reactive schedules and emergency job updates on the move. Inputting data quickly and accurately on the job, removing boring paperwork, reducing back-office duplication, ensuring invoices can be issued in good time.

Bespoke Forms

Increase quality levels with bespoke checklists and forms to ensure all jobs are accurately completed and recorded. With pre-set fields and drop down menus to reduce engineer time and data accuracy. Publish bespoke forms for customers and contracts, add their logos and make issuing HVAC compliance documentation easy and automated.

Scheduling

Scheduling is all about getting the right engineer to the right place at the right time with the right parts to increase First Time Fix Rates. Service Geeni service management software increases the number of jobs your engineers can complete in a day, reducing second visits to complete work, enhancing productivity and revenue.

Self-Service Reporting

Self-Service Reporting means you can create your own reports, right down to each field you want to see on each report, so you only generate accurate, meaningful, real-time data that’s worth your attention, data that you can trust, and use to make sound business decisions.

Issue Job Sheets & Invoices Automatically

Once work is completed and approved, documentation and certificates can be automatically emailed to relevant stakeholders, reducing administration and ensuring your customers are never left waiting for you.

PPM Contract Management:

Enables accurate planning of maintenance visits in accordance with SLA’s, agreed work and compliance testing, so you never miss a test, let a customer down, or miss out on a billing opportunity. Make tracking profitability by contract / customer is easy with standardised reporting based on data engineers input on the job.

Don’t just take our word for it

After talking to Service Geeni and other potential providers Liftmaster chose Service Geeni as we are confident their solution will suit our immediate and future needs being able to integrate everything we do into one system. Adam and the team were very helpful throughout the process and provided us with informative demonstrations whenever we requested one, which reassured us that Service Geeni was the right fit for our business.
IT & Communications Manager
Service Geeni has been a major benefit to our business and now we could not run our business without using it. It gives us complete traceability, allows us to know where our fleet is at any one time, saves on paper and admin and the system keeps track of tasks that have been completed meaning everything is in one place. It has allowed our business to be more efficient.
Director
The Service Geeni software is easy to use, provides us with accurate information and has improved efficiency.  
Service Director
We've been working with Service Geeni for over 5 years using their service management software, and it's been a great benefit to us. Initially, the software was used to keep track of truck breakdowns, but over time this has evolved and now we have trackers on all trucks and use mobile devices in the field, giving us complete visibility.
Service Director
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