Communication is key for Lift companies, knowing which Engineers are available, where, and with the correct skills to react to urgent jobs without throwing preventative maintenance schedules into disarray. Service Geeni Lift Edition is tailored to the demands of the Lift industry, its intelligent scheduling enables Service Managers to respond quickly to emergency jobs, providing real-time data so your communication with teams and customers is effective and timely.
When it comes to insurance and compliance Service Geeni makes governance easy, tracking maintenance logs and scheduling visits, managing parts availability and providing Engineers with bespoke job sheets and easy to complete reports using Mobile Software, reducing administration and speeding up job completion. Service Geeni supports your team to deliver service excellence.
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Why management reporting begins and ends with Engineers
There’s two types of management reporting– the internal stuff you need to measure and the external data and analysis you send to customers. But, what if all of it is a bit sh*t!?
The short answer is; reporting often isn’t the problem. For most businesses, things go wrong at the point of data entry. Take a service business, and think about their Engineers in the field, most of the data you want to report on: Job by customer and contract, engineer skill and pay level, parts needed, on/ off-contract tasks completed and more – all of this data starts with the Engineer.Read More
Gives Engineers access to full site history, equipment registers and service job sheets when working remotely. Receiving planned maintenance and reactive schedules and emergency job updates on the move. Inputting data quickly and accurately on the job, removing boring paperwork, reducing back-office duplication, ensuring invoices can be issued in good time.
Increase quality levels with bespoke checklists and forms to ensure all jobs are accurately completed and recorded. With pre-set fields and drop down menus to reduce engineer time and data accuracy. Publish bespoke forms for customers and contracts, add their logos and make issuing HVAC compliance documentation easy and automated.
Scheduling is all about getting the right engineer to the right place at the right time with the right parts to increase First Time Fix Rates. Service Geeni service management software increases the number of jobs your engineers can complete in a day, reducing second visits to complete work, enhancing productivity and revenue.
Self-Service Reporting means you can create your own reports, right down to each field you want to see on each report, so you only generate accurate, meaningful, real-time data that’s worth your attention, data that you can trust, and use to make sound business decisions.
Issue Job Sheets & Invoices Automatically
Once work is completed and approved, documentation and certificates can be automatically emailed to relevant stakeholders, reducing administration and ensuring your customers are never left waiting for you.
PPM Contract Management:
Enables accurate planning of maintenance visits in accordance with SLA’s, agreed work and compliance testing, so you never miss a test, let a customer down, or miss out on a billing opportunity. Make tracking profitability by contract / customer is easy with standardised reporting based on data engineers input on the job.