Are you getting the
customer support
you deserve?
customer support
you deserve?
When problems arise, you want them fixed straight away. Good customer support isn’t about being passed from pillar to post or, worse, ignored. At Service Geeni, we understand these frustrations, which is why we’re dedicated to providing unparalleled service to our valued customers.
Contact us today to find out more
What you can expect from Service Geeni:
Dedicated Customer Support Portal:
Access our dedicated customer support portal, where you can easily submit and track your support requests. No more endless email threads or waiting on hold – our portal streamlines the process for quick and efficient resolution.
Proactive Monitoring:
We don’t wait for problems to arise; we anticipate them. With proactive monitoring and maintenance, we proactively monitor your systems to anticipate and address potential issues before they impact your operations. This ensures that your operations run smoothly at all times.
UK Based Support Team:
Our support team is proudly based in the UK, ensuring that you receive prompt and effective assistance from professionals who understand your business environment and needs.
Real-time Status Updates:
Stay informed every step of the way with real-time status updates on your support tickets. Know exactly where your issue stands and when to expect resolution, eliminating uncertainty and frustration.
Tailored Support:
While we consider the business impact of support issues and ask customers to prioritise them, we also utilise our internal ‘Severity Matrix’ to ensure efficient and effective resolution. This approach ensures that your critical issues always receive the attention they deserve.
Contact us today
To find out how you can easily upgrade to Service Geeni you can contact us directly:
