Software as a Service (SaaS) refers to any cloud-based service where applications are hosted off-site and delivered over the internet. SaaS applications are sometimes referred to as web-based software, on-demand software, or hosted software.
Today, modern businesses use SaaS to help with a broad range of tasks including accounting, invoicing, controlling stock, internal and customer communications, scheduling engineers, tracking jobs, managing contracts, and more. And, becoming an integral part of most small to medium businesses, SaaS is fast becoming the smart financial choice.
Benefit from a more stable cashflow
Cloud-based service management software is usually provided on a subscription basis (charged monthly or annually). The price you pay might depend on the size of your business and the number of users. As an operating expenditure, this delivers a more stable cashflow – with services provided on a pay-as-you-go pricing model. So you never get any nasty surprises.
Get better service management software, without the hefty price tag
A reduction in cost doesn’t have to mean a downgrade in IT. In fact, one of the most compelling benefits of the cloud is that it provides enterprise-level IT at an affordable price. Moreover, better IT helps you to keep ahead of the curve.
Reduce your setup costs
With everything you need accessible via an internet connection and web browser – and no need to install and maintain the software you need to run your business – SaaS is a compelling option for SMEs. If you choose to engage a cloud-based service management provider, the investment has already been made on your behalf, so you won’t have to fork out on expensive hardware and software before you get up-and-running. Instead, you can tap into a tried and tested system that is ready to use, customisable to your business, and which works with your existing IT.
Reduce your ongoing costs
As well as the initial up-front investment, the ongoing costs of looking after your own service management system can be significant. In addition to employing the right people with the right skills to manage this, you’ll also need to factor in the costs of energy, physical space, upgrades, maintenance and more. However, SaaS comes with inbuilt customer service support, reducing internal IT helpdesk calls; so the burden of firefighting is eased.
SaaS providers also automatically and continuously improve their solution at no extra cost to you; helping you to remain current, agile, and competitive. With upgrades made automatically, you are free from the burden of maintaining complex hardware and software. And there is no need to maintain or support legacy versions. So, with the vendor looking after the software on your behalf, you can reduce the size of your technical staff or free your IT department to get on with tasks that drive business improvement.
Reduce the cost of risk
Data protection is big news, and the damage to your bottom line should you fail to keep valuable information secure can’t be underestimated. However, with SaaS you can appoint an ISO27001 certified and trustworthy provider, committed to safeguarding your data.
To protect your business, undertake due diligence to ensure your provider understands what’s needed to ensure GDPR compliance and avoid risking hefty fines. To help you with this, get them to commit to an acceptable level of security as part of your SLA.
Reduce the Total Cost of Ownership (TCO)
SaaS can save your business money. But, the on-demand and scalable nature of the cloud can make it difficult to define the Total Cost of Ownership (TOC). However, by factoring things like ongoing maintenance, risk, and improvements alongside any investment, it becomes clear that, over time, SaaS is significantly lower than traditional service management systems.