According to a recent report, Germany is the ‘engine’ of Europe, producing a trade surplus month after month (around £16bn in December 2017, compared to the UK’s deficit of just under £5bn). So, you’d be forgiven for thinking that the Germans are the hardest working people in Europe. But, despite its impressive output, Germany ranks just 7th in the world productivity league table (just below France), with the UK coming in at number 13.
What’s more, many of the countries above the UK in the league table work shorter hours than British employees and pay far more attention to their work/life balance. So it seems that working more hours does not automatically result in higher levels of productivity. Germany is working smarter than the UK, not harder.
Of course, employers typically want staff to work long, predictable hours (historically at least). But, more and more employees are demanding more flexible working patterns.
Today, 67% of UK office workers say mobile working is more important than a company car, and this demand for a better work/life balance is only going to intensify. Indeed, by the middle of the next decade, Millennials will make up 75% of the workforce. With all the evidence showing that those who work flexibly are happier, healthier and more productive than those who work rigid and fixed hours, this new generation wants very different things to their parents.
But what does this mean for service-led companies?
Well, first and foremost, employers are going to have to keep up with demand if they want to attract the best staff. But flexible and remote working doesn’t just happen, so they are also going to have to plan ahead. One way to do this is by investing in cloud-based technology.
SaaS provides employees with extra freedom
Changing attitudes and new technologies are already shaking up the service sector. Today, fewer people sit at their desks 9-5 than ever before, usually due to businesses embracing cloud-based service management software that can be accessed and used in and out of the office. Even better, such technology doesn’t have to be expensive, especially with cloud-based subscription models.
According to a report, just 59% of non-SaaS users said they had a good work-life balance compared to 85% of power users. So, SaaS is already helping to cultivate new working patterns. And, the more it is used, the greater choice employees will have about how and where they get their jobs done; and the happier they will be.
But it’s not just about working remotely. Not all jobs can be done flexibly and often a balance has to be found. And, here again, SaaS has the answer.
While some bosses like to complain about engineers taking too long on the road, or extended tea-breaks, in reality, employees are often wasting valuable hours through no fault of their own. And they are as just as likely to be as frustrated by this as the people in charge. Helping employees to get their jobs done quicker, SaaS can be deployed to help enhance the work/life balance of almost all staff. For example, route optimiser software, mobile worker apps and handy dashboards can help people to finish tasks faster. So, your people get home on time rather than getting frustrated at having to waste precious hours of their own time.
Helping your business to work smarter, switching to our intelligent service management software will increase productivity across your entire operation; while keeping your employees happy. Contact us today to see how our software can give your business the competitive advantage.
 CLN News
 Softchoice and the Blackstone Group