What tech trends matter to your service business?

In the technology world, things happen fast. So, when looking to invest in the latest IT, it can be difficult to know what to do for the best. Especially as the ‘top trends’ keep changing. In fact, over the last few years we’ve spoken about a huge range of trends including (but not limited to):

  • Cloud technology
  • Automation
  • Autonomous things (e.g. robots, drones and self-driving vehicles)
  • Artificial Intelligence and augmented intelligence
  • Virtual reality, augmented reality and mixed reality
  • Big data and analytics
  • Blockchain
  • Quantum computing
  • And more!

Of course, organisations that keep up with the latest technology trends often have a competitive edge. Because, with the right tech, service-led companies can offer real differentiation in the marketplace. But, even the most innovative technology isn’t going to deliver the results you need without first considering what you are trying to achieve and how it is going to help you to do that.

To be successful, any technology you invest in must be supportive of your wider business aims, not a distraction. In other words, it’s not about technology for technology’s sake.

Context is everything

Before you spend your hard-earned budget on the next big thing, start by identifying why you need to change the way you do things in the first place. What are your challenges and how can technology help you to overcome these?

And it’s not just about solving problems. Technology also offers opportunities. So, while being aware of tech trends is important, understanding the business opportunities that any technology could help your organisation to exploit is just as vital.

Futureproof your investment

It’s important that any investment you make is futureproofed. And, when the tools we use today could be outdated tomorrow, this can seem impossible. But, by focusing on why you need new technology, rather than any equipment or service, you’ll better support current operations, while being able to adapt to any future challenges.

How much disruption can your business stand?

When it comes to transforming your IT infrastructure, businesses should consider the level of disruption any change will bring. Indeed, while disruption can be a good thing, if your systems are based on a delicate balance of interconnections, adding anything new can be problematic. Particularly if one wrong move could see the whole ecosystem break.

The good news is that there is a balance to be had. For example, with our service management software, we can work alongside your current system, carefully migrating everything over so that you don’t experience any harm to your day-to-day operations. At the same time, the cloud can be used to introduce new ways of doing things and shake up your organisation and even your wider industry. So, you get all the benefits of disruption, while remaining stable and in control.

Keep an eye on your industry

While we don’t recommend investing in something just because a competitor has, you should always keep an eye on industry trends. If there is a compelling reason why your sector is adopting a particular trend, you don’t want to be left behind (e.g. automated customer service tools and SaaS). Eventually, such trends are likely to become the norm.

Establish the level of risk

Emerging technology trends often come with a higher level of risk. And it’s important to balance the risk with any potential benefits. Sometimes it doesn’t pay to be a trailblazer. Many organisations prefer to let other businesses undergo the trial and error, before adopting the technology when it is more stable.  For example, fears about cloud-computing may have once been justified, but today, such technology is safer and more secure than most on-premise solutions.

For details on how our service management software can help you stay ahead of the curve, contact us today for an informal chat.