How technology can help you to attract and retain staff

A business is only as good as its people. But it can be difficult to attract and retain skilled employees and engineers. The uncertainty over Brexit is only adding to the problem, with many industries reporting difficulty in this area. For example:

  • Electricians, plumbers and bricklayers are reportedly seeing wages soar as a skills shortage sweeps across the country (Anna Delves, Simply Business)
  • A lack of skilled workers and poor training opportunities are the most pressing concerns of the modern plumbing and heating installer (Heating and Plumbing Monthly)

So, what can businesses do better when it comes to attracting new talent and retaining skilled staff?

Create the right culture

Wages are important, but another key factor when it comes to attracting and retaining employees is to create and show an inviting culture. To become an ‘employer of choice’ you need to know what people want. In 2019, more often than not, this includes flexible working conditions. And when it comes to building a more mobile and flexible workforce, technology is a powerful enabler.

Reduce the hassle of customer complaints

Nobody likes being shouted or moaned at. So, invest in technology that improves the customer experience and benefit from happier customers AND employees. For example, with SaaS, jobs can be responded to quicker, problems identified sooner, and communication between support staff and engineers enhanced. With better customer service all round, your employees spend less time dealing with complaints. And that can only lead to a happier workforce at the end of each day!

Get the work/life balance right

As the UK cultivates new working patterns, employees want more choice about how and where they get their jobs done. Not least because this leads to improvements in work/life balance. And, according to reports, just 59% of non-SaaS users said they had a good work-life balance compared to 85% of power users[1].

Make employees feel valued

It seems obvious, but every business should ensure that staff feel motivated, rewarded and valued. This can be done via salary increases but verbal feedback and recognition for a job well done is just as valuable. You should also look at career advancement opportunities and skill-building initiatives to show staff that they are working for a business with opportunities to develop and progress.

Give everyone the tools they need

Employees are quickly frustrated by failing tech and unproductive working practices. An employee who ends their day knowing they have been productive is likely to be a lot happier than one that hasn’t been given the tools they need to do their job properly.

Reduce the burden of tedious work

Most employees become frustrated with admin and paperwork. However, with compliance more important than ever, putting this off just isn’t an option.

By investing in the right cloud-based technology, you can simplify, standardise, and streamline business process, while ensuring regulatory compliance. For example, with everything available via the cloud, mobile workers can fill in automated forms using any mobile device. This information then automatically syncs with your back office systems, in real-time. So, managers spend less time chasing teams to keep their paperwork up-to-date, and employees spend less time on admin and more on tasks they enjoy.

Want to see how technology can help to improve your employee and customer satisfaction levels? All for one affordable monthly payment? For more information on how our service management software can help, contact us today for an informal chat.


[1] Softchoice and the Blackstone Group