How to reduce staff turnover

It can be difficult to attract and retain skilled employees and engineers. Especially in the service sector. In fact, according to the latest figures:

  • The majority of field engineers are looking to move jobs within the next two years[1]
  • Almost half want to make the move within the next year[2]

So, what can businesses do better when it comes to retaining skilled staff.

Reduce the admin burden

Almost all employees get frustrated if there is too much admin and paperwork. In fact:

  • 46% of field service staff believe that paperwork and admin are the worst parts of their day[3]
  • 32% feel that they spend too much time on paperwork [4]

But, by investing in cloud-based service management software, you can simplify, standardise, and streamline business processes. And even remove the need for paperwork entirely!

For example, mobile workers can fill in automated forms using any mobile device. This information then automatically syncs with your back-office systems, in real-time. So, employees spend less time on admin and more time on those tasks they actually enjoy.

Give people the tools they need

Employees are quickly frustrated by failing tech and unproductive working practices. An employee who ends their day knowing they have been productive is likely to be a lot happier than one that hasn’t been given the tools they need to do their job properly.

  • 29% of field service staff believe that looking for information is the worst part of their job

So, while some bosses like to complain about engineers taking too long on the road, or extended tea-breaks, in reality, employees are often wasting valuable hours through no fault of their own.

Helping employees to get their jobs done quicker, cloud-based service management software can be used to provide instant access to all the latest information – regardless of whether your staff are in the office or out on a job. And, not only does this make the working day less stressful, but it also helps to enhance the work/life balance of almost all staff by helping people to finish tasks faster. So, your people get home at the end of their shifts, rather than getting frustrated at having to waste precious hours of their own time.

Help your employees to succeed

Every business should ensure that staff feel motivated, rewarded and valued. But, according to the stats:

  • 44% of field engineers feel undervalued in their current role[5]

So, what can you do to address this issue? Well, while salary increases and promotions are always in demand, there are other ways to show your appreciation. This includes:

  • Providing verbal feedback and recognition for a job well done
  • Offering career advancement opportunities and skill-building initiatives (e.g. training, mentoring, etc.)
  • Making sure that you send the right engineers to the right jobs and taking action to support anyone who might be underperforming
  • Offering flexible working (where possible). Technology can be used to support this
  • Investing in technology that improves the customer experience (this will reduce the time employees have to spend dealing with unhappy customers and make their days less stressful as a result).

Today, your employees are just as important as your customers. And, any organisation that doesn’t understand this will suffer as a result.

Contact us to find out more about how we can help your employees to become more productive and your customers more satisfied. 

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[1] Concept Resourcing

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