Service Management Software (SMS) helps companies to run their business and serve their customers better. And, by reducing the need for paperwork, it helps service-led organisations to increase productivity and efficiency. But not all solutions are created equal. So, how do you choose the right service management software partner for you?
Will it change the way you do business?
If you want a solution that will make a real difference to your business, it must do more than take paper forms and processes and make them electronic. In fact, over the years engineers and support staff have become increasingly frustrated with less-sophisticated systems that simply take offline tasks and put them online – where employees still have to complete tedious admin and fill in forms, just via a computer or mobile device. The best service management software should unify your systems. So, rather than duplicating effort, everything is integrated and streamlined. And, by bringing all your processes together and creating a logical workflow, cloud software should help to increase your efficiency and your productivity.
What does the SMS actually do?
Service Management software can help you with a whole range of things including order management, dispatching technicians, capturing and storing customer information, stock management processes, invoicing and more. Make sure the solution you choose does what you need it to.
Is the provider innovative?
With robust services and hundreds of retained and satisfied clients, we’re proud of the service we provide every day. And, with simple installation, remarkable scalability, an unrivalled depth of features, and continual updates and improvements, our hassle-free software is considered best in its class. But, while our tried and tested service management software is already a market leader, we never rest on our laurels. Instead, we are constantly evolving to ensure our all-in-one solution keeps up with developments in technology and the needs of our customers.
Is it cloud-based?
With cross-device compatibility, cloud-based SMS applications will work on a variety of different devices including PCs, tablets and smartphones. But there is a huge range of additional benefits when you choose a cloud-powered system.
For example, cloud service as a software (SaaS), can be implemented at a much lower price than an on-premise solution, with no significant investment in licenses or infrastructure needed. SaaS will help you to create a more transparent cashflow, with everything you need on a pay-as-you-go basis. And, with flexible subscription-based pricing models, you’ll only ever pay for what you use, and your solution can be scaled up or down without any fuss.
Is your service management software partner obsessed with data security?
Security concerns have frustrated cloud adoption, with some organisations choosing to keep their business-critical data, software and hardware onsite. However, with robust cloud encryption now available, this could be riskier than storing it with a SaaS service provider in a remote location.
Today, reputable SaaS vendors make security a top priority and will have a reliable, secure infrastructure in place that far outstrips what most businesses would be able to build for themselves. In fact, substantial investment would be required to make an on-premise solution meet the security and reliability of most business-standard cloud applications. Also look out for automated backup services and best-in-class recovery processes to ensure your data remains robust, safe and secure
Will they remove the burden from your business?
At Service Geeni, we understand that you want to get up and running without any fuss. So, when you appoint us, you’ll benefit from a tried and tested system that is ready to use and customisable to your business. Furthermore, at Service Geeni, our friendly and accessible team of experts are always on hand to ensure you get all the support you need. Ready and willing to go the extra mile, we’re here to make sure our services live up to our promises.
Our service management software can help your business work smarter. Contact us today to find out more.