Clarity is essential to your business success. But what does clarity mean in practice? Here are just some examples:
Clarity of data
Visibility of data will help your organisation to compete and thrive. But, to be successful, you must be able to combine both historical and forward-looking analytics. And be able to access all the information you need in real time.
So, you need to know what type of data you have access to, and where your data is coming from. This could include CRM software, E-commerce data, email signup marketing contacts, data held in Excel spreadsheets, and social media data (among others).
Crucially, you also need access to software that can extract intelligent insights from this data. And which can offer at-a-glance and digestible insights.
Clarity between departments
Departmental silos are a problem for most organisations. But, with service management software, your business will benefit from an interconnected system that monitors and shares information. This will lead to increased clarity of things like:
- Historical job data
- Current job progress
- Compliance data
- Customer issues/complaints
- Dates for contract renewals.
By creating a single, integrated infrastructure that works across your organisation, people in different teams and locations can work collaboratively with one another. And, with real-time visibility and clarity of data, when an employee in one place makes a change, that information is immediately available to others, regardless of where they are.
Clarity of your workforce
For many service companies, one of the first things that comes to mind when thinking about clarity and visibility is keeping track of their remote workforce. And this does deliver significant benefits. Not least because it is all too easy to lose track of where everyone is.
With the right mobile workforce tracking solution, you’ll always know where your people are. For example, with tracking software, your back-office staff will receive an alert every time your mobile workers change their activity. And, because you have access to the latest job updates, in real-time, you can also let your customers know what’s happening. So, clarity leads to higher levels of satisfaction and efficiency.
If you adopt a system that integrates with Google Maps, you’ll be able to automatically calculate the distance between the job and the nearest available engineer. So, with such clarity, you can assign tasks to the right engineers using location and scheduling data.
Furthermore, if there are roadworks to avoid, or delays that could impact your productivity, you’ll have all the information necessary to keep your customers updated.
Clarity of assets
Inefficient inventory tracking can lead to mistakes, stock issues, hold-ups, and lost or misplaced products. But your problems don’t stop there. Poor asset tracking also has a knock-on effect on your mobile workers who would sooner be getting on with the job in hand than chasing up parts and/or products. Furthermore, unproductive processes ultimately lead to poor service and angry customers.
But there is a smarter solution. With a comprehensive stock management system from Service Geeni, you’ll have complete clarity of all your assets. So, from stock, sales, purchasing, and fulfilment, each stage of your operations will be as efficient as possible.
If you want to find out more about how your organisation can benefit from increased clarity across all your operations, contact us today for an informal chat.