Automation is vital for service businesses in recession!
By Lucy Giles | 31 Jan 2023
You wouldn’t stay on the beach when a hurricane is coming in. However, many service businesses are in this position; economic pressures are looming, and competitors have implemented automated processes, so they’re already more efficient and therefore out of danger (and probably ready to scoop up your customers). If this sounds familiar, automation can help you, and, most importantly, it delivers clear benefits quickly.
Every time you automate a step in your process you increase efficiency.
What is Automation?
When you map your business processes, not only can you improve workflow and efficiency, but good service management software helps you to automate simple steps. This could be automated email reminders of service visits, or automated allocation of required parts to van stock – both of which can dramatically improve first time fix rates and therefore efficiency – never mind ensuring customer satisfaction. Every time you automate a step in your process you increase efficiency.
Automation isn’t new, or complicated, it’s commonplace technology, from Alexa delivery notifications, to automated responses to confirm appointments. Your customers expect automation, your engineers will love it, and your admin teams will be able to focus on the priorities.
Your customers expect automation, your engineers will love it, and your admin teams will be able to focus on the priorities.
Automation benefits
Whatever your industry or service offer automation delivers:
- Increases in engineer time & productivity
- Reduced errors and failed service visits
- Reduced administration
- Increased employee satisfaction
- Increased customer satisfaction
- Reduced costs
It’s a no brainer, just like moving out of the storms way. Good SaaS service management systems provide service managers and engineering teams with easy automations that are relevant to their industry sector and bespoke workflow processes. Not to mention SaaS service management systems can be implemented faster, with less capital investment, delivering measurable benefits in a shorter time frame.
