Turning Maintenance into Profit:
How Clarks US Increased Profitability with Service Geeni.
Case Study
Sector: Retail
Function: Warehouse maintenance
About Clarks US.
As a household name selling 50 million pairs of shoes every year across the world, Clarks needs very little introduction. In order to keep their warehouse machinery running, Clarks US has a team of 18 residential engineers working to manage servicing and repairs. Which is where Service Geeni comes in.
Challenge.
Clarks US struggled with a disjointed maintenance system. A combination of Excel spreadsheets and a limited CMMS hindered their ability to:
- Schedule and track planned maintenance effectively.
- Record and manage equipment issues efficiently.
- Gain clear insights through comprehensive reports.
- Optimise spare parts inventory and avoid stockouts.
- Monitor key performance indicators (KPIs) to measure maintenance effectiveness.
Solution.
Service Geeni provided a comprehensive solution for Clarks US, replacing their siloed system with a user-friendly platform. Here’s how Service Geeni addressed their key needs:
- Automated Scheduling and Tracking: Streamlined creation and management of planned preventive maintenance (PPM) schedules.
- Enhanced Issue Tracking: Efficient recording and management of equipment issues, improving visibility and troubleshooting.
- Data-Driven Insights: Generation of insightful reports to empower data-driven decision making for management.
- Optimised Inventory Management: Improved spare parts inventory control, minimising stockouts and ensuring operational efficiency.
- KPI Monitoring and Improvement: Enabled tracking of key performance indicators (KPIs) to measure and improve maintenance effectiveness.
Results.
Clarks US swapped their outdated CMMS and paper-based chaos for Service Geeni, leading to a dramatic improvement in maintenance efficiency. Service Geeni’s features delivered tangible benefits, streamlining daily tasks, minimising breakdowns, and optimising parts management. This resulted in a significant boost to Clarks US’s overall business performance.
Improved Preventative Maintenance.
Service Geeni’s scheduling module with reminders ensured proactive maintenance, minimising breakdowns and equipment downtime. Service Geeni also facilitated forecasting service needs for efficient scheduling.
Enhanced Equipment Issue Tracking.
The mobile app allowed engineers to record detailed information about equipment issues, facilitating knowledge sharing within the team. Data analysis of these issues helped identify common faults, enabling better parts stocking and preventative measures.
Data-Driven Performance Monitoring.
Service Geeni’s reporting features provided visibility into key performance indicators (KPIs) like job completion rates and equipment uptime, allowing Clarks US to measure and improve maintenance effectiveness.
Optimised Parts Management.
Service Geeni’s stock tracking capabilities ensured clear visibility of parts inventory levels. Features like automatic reordering upon reaching minimum stock levels minimised stockouts and ensured operational efficiency.
Conclusion.
Service Geeni transformed Clarks US’s maintenance operations from a siloed system to a streamlined and data-driven approach. Service Geeni empowered Clarks US to automate scheduling, gain real-time insights into equipment health, and optimise parts inventory. This data-driven approach minimised downtime and maximised operational efficiency, directly contributing to Clarks US’s overall business success.
Overall, we are very proud to have Clarks US as a Service Geeni customer and to know that our software is helping their warehouse operations thrive. Their success story exemplifies the transformative power of Service Geeni in optimising maintenance processes and boosting business performance.
Book a demo.
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Simply fill in the short contact form and one of our consultants will be in touch to arrange a short introduction and demonstration.