Introducing our brand new Help Centre
By Service Geeni Product Team | 07 Oct 2024 | 3 min
We understand how challenging it can be to navigate new software, even with extensive training and guidance. There are always tools or methods that might slip through the cracks. To better support you, we are excited to introduce our new Help Centre! This resource provides 24/7 access to feature guides, comprehensive articles on all aspects of our software, FAQ’s and a tutorial video library. Our new Help Centre ensures you have all the information and assistance you need, whenever you need it.
- 24/7 Information Access
- Simplified Onboarding
- User-Friendly Experience
- Seamless Login and Browsing
- Step-by-Step Guides
- Extensive Article Library
- Access to Support Portal
- Video Tutorials
24/7 Information Access
Get on-hand information any time, day or night, to maximise the benefits of Service Geeni. More often than not questions pop up at impromptu times, with 24/7 access you can most likely find the solution to your problem with a quick search.
Simplified Onboarding
Simple training resources ensure users can quickly learn and utilise Service Geeni effectively. Rather than having to spend the time onboarding new staff, we’ve made it as easy as possible for your new team members to access easy training tutorials and videos to get to grips with Service Geeni as quick as possible.
User-Friendly Experience
Designed to make your life easier with intuitive navigation and comprehensive resources. We understand using new software can be tricky, and you don’t want your go-to-guide to be complicated either, so we’ve made it as simple and streamlined as possible for you to find what you need, when you need it.
Seamless Login and Browsing
Effortlessly login from within Service Geeni, ask questions and browse through a wealth of informative articles. There’s no need to go find an external link from a 2 year old email when you joined us! You can easily sign in and access the help centre through the click of a button on your Service Geeni software.
Step-by-Step Guides
Detailed instructions to help users navigate and master Service Geeni tools and features. We want your training and Service Geeni information to be as easy as possible, so we’ve designed our user guides to be a step-by-step process, so you never miss a beat.
Extensive Article Library
A comprehensive, regularly updated library of articles tailored to help users maximise the benefits of Service Geeni. Whether you’re trying to find out how to assign an engineer or trying to find stock amounts for a new part, we’ve got every article you need to make your Service Geeni experience as easy as possible.
Access to Support Portal
Access real-time support from our team throughout the day, using the built-in messaging function. This button has moved in the New Navigation and as part of the Help Centre rollout so that the Support Portal is accessed through this single “Help” location. You can view your open support requests, log a new request, provide feedback – all from a single location!
Video Tutorials
Sometimes a guide or an article doesn’t quite cut it, and you want to see someone demonstrate a Service Geeni feature. Which is why we have an extensive Video library of short 1-2 minute videos that is there whenever you need it.
If you are already a Service Geeni customer, you can take a look at our new Help Centre today!
