SaaS provides your business with the means to access your all-important information. From anywhere, on any internet-enabled device. But more than this, it can also help you to remove the burden and cost of unnecessary jobs.
Here’s just some of the ways it does this:
Keeping customers up-to-date is crucial. Especially in today’s fast-paced marketplace. But having to generate manual updates and reports can soon become an inconvenience. SaaS technology, powered by the cloud, can be used to provide your customers with access to their very own online customer portal, so they always know what’s happening, while you reduce the burden on your team. And, if your customers still want paper-based updates, you can export at-a-glance, tailored PDF and Excel reports, displaying easy to understand information, in a matter of seconds.
Without the right tools, scheduling jobs can become very time-consuming. Worse, it often leads to complications such as double-bookings and not leaving enough time between jobs. However, with drag and drop functionality you can book assignments straight into your employees’ diaries, with tasks then deployed to their mobile devices. You can even group allocate jobs based on location, customer etc., and attach all the information your mobile workforce needs.
If your engineers are spending lots of time in your office, then they are not out keeping your customers happy. SaaS removes the need for mobile workers to come into the office to share business-critical information. Instead, everything they need can be accessed remotely, so they spend more time in the field.
Most employees become frustrated with paperwork. But, putting it off just isn’t an option. With SaaS, you’ll benefit from the simplification, standardisation, and streamlining of business processes (not to mention that all-important regulatory compliance). For example, because everything is available via the cloud, your mobile and office workers can fill in information that automatically syncs with all your systems, in real-time. So you spend less time chasing your teams to keep their paperwork up-to-date.
An inefficient warehouse can lead to mistakes, stock issues, hold-ups, and lost or misplaced products. With SaaS, your business can access advanced stock, sales, purchasing, and fulfilment functionality. Easy to set maximum, minimum and reorder levels for each stock item, you’ll always know what’s available, and have all the parts you need.
With SaaS you can set the frequency of maintenance visits, and quickly and easily see any appointments due. Once scheduled, you can allocate tasks, assets, engineers and equipment to each job, often with just a single click. With the ability to predict precisely how long each asset should take, you’ll also be able to allocate resource more efficiently and track the performance of your planned maintenance contracts.
Too many businesses spend too much of their valuable time on repetitive and mundane tasks. However, with SaaS invoicing, the admin load is significantly reduced. Individual, batch and contract invoices can be created, automated and sent. And, because engineers can mark jobs as complete directly from their mobile devices, there’s no longer any delay between completing tasks and invoicing.