The IT as a service market is growing steadily, as cloud computing and cloud-based services continue to gain popularity across the globe. Of course it’s no wonder, with feature-rich functionality and intelligent data that helps businesses to stand out from the competition. But SaaS isn’t just about making companies more productive; it’s also helping them meet their most difficult challenges head-on.
Here are just some of the ways cloud technology is supporting service-led businesses
1. Allocating resources
Service-based operations require resources such as equipment and engineers to be mobilised depending on need. But with people and assets continually moving from place to place, it can be difficult to keep track of where everything is. At Service Geeni, our asset management software gives your business a clear overview of what equipment is where, so you always know what you have.
As well as recording details of all your site equipment, our solution also lets you create planned maintenance schedules. You can set the frequency of visits for each site, and quickly and easily see any PPM visits due. Once scheduled, you can allocate tasks, assets, engineers and equipment to each job, often with just a single click.
2. Evolving customer expectations
While customer service is crucial to the long-term success of your business, you also have to minimise the amount of time spent on each job if you want to stay competitive. So balancing customer expectations can prove difficult; particularly when they want a full update from engineers who arrive on site. By providing your customers with access to their very own professionally branded customer portal, they will always know what’s happening without having to ask mobile workers or calling your support team. Instead each customer can see all their key metrics, whenever they want.
3. Departmental silos
A silo mentality is one of the biggest barriers to business success. Indeed, where different departments or offices don’t share information with others in the same company, efficiency and productivity are both reduced. With silos a problem for most organisations, managers must do more to ensure their teams have the tools to break them down.
Improving communication and visibility between your mobile workers, back office staff, and your customers, our service management software makes internal silos a thing of the past. What’s more, our intelligent software also ensures that specific process are followed, and that everyone is aligned and working together to ensure your service is executed smoothly.
4. High operational costs
For most service delivery organisations, the cost of operation is usually high. But it can be difficult to identify those areas and customers that are costing you money.
A total workforce and business management solution, our service management software will help you to increase efficiencies, optimise your workforce, and boost sales. Analysing and pinpointing those areas that drain you of resources, you’ll be able to spot which engineers are the most productive, quote more accurately, look at the real profit and margin information of each client and identify new revenue-raising opportunities – all for one affordable monthly payment.
5. Motivating mobile workers
If your engineers are spending lots of time in your office, then they are not out keeping your customers happy. But in most cases, your engineers are wasting your valuable time through no fault of their own. And they are as likely to be as frustrated by this as you are. Our Mobile Worker app removes the need for mobile workers to come into the office to share business-critical information. Instead, everything they require can be accessed remotely.
You also benefit from the simplification, standardisation, and streamlining of business process and improved regulatory compliance. Because everything is available via the cloud, your engineers can fill in automated forms using any mobile device and even capture customer signatures. This information then syncs with your back office systems, in real-time. So they spend less time on frustrating and boring admin and more on those tasks that make you money.
Remove the hassle of managing your workforce and deliver a better service to your customers – all for one affordable monthly payment. For more information on how our service management software can help you to work smarter, contact us today for an informal chat.