Tips for automation adoption

Powered by cloud technology, getting the most out of automation is easier than ever before. In fact, by using software to perform mundane and repetitive tasks, processes are simplified, standardised, and streamlined. This helps to reduce the time your people spend on paperwork while upholding regulatory compliance.

It’s no wonder, therefore, that adopting automation has become a key objective for most service organisations. Not least because businesses across the UK and US are wasting a whopping £8.15bn a year by using different tools to manage similar services across their organisations

But, before you make the switch to automation software, there are some considerations to take into account.

Should you choose cloud-based automation software?

Many automation solutions are now offered under a service (SaaS) model. With this approach, cloud-based software is provided on a subscription basis, usually for one monthly fee. However, there are still on-premises solutions available.

The right solution will depend on your needs. If you want something that puts you in complete control and that can be designed around your business, then on-premise might be best. However, you will need the time and resources to get this up-and-running and keep it working for your business.

On the other hand, the cloud tends to be more affordable and easier to set up and manage. With your cloud provider doing most of the work for you. What’s more, when you use an experienced tech partner, it is becoming less and less complicated to find a cloud solution that will work precisely the way you want it to.

Will the automation software do what you want it to do?

Automation is helping service-led organisations to increase productivity and efficiency. And, one of its most significant benefits is that it reduces the need for paperwork. However, be careful you don’t fall for a cheap option that simply takes offline tasks and puts them online. The last thing you want if for your staff to still have to fill in forms and complete mundane admin. Because, when it comes to saving time, the benefits of this approach are minimal.

Can the automation do more than you want it to do?

Sure, automation can help to make day-to-day tasks easier. But it can do a lot more than that. For service companies that want to gain an edge in their market, automation can also be used to transform the way they operate.

For example, automation can give us back the time needed for creative endeavours. But it can also be combined with other disruptive tech to change the way we do things forever.

How will you measure the success of the automation software?

Today, you must be able to determine the ROI of any IT investment. As such, you should establish what you need automation to achieve up-front. And figure out how you will track this. What can be measured should be measured.

Some benefits of automation software include:

  • Improvements in efficiency
  • Financial savings
  • Increased productivity and time savings
  • Reductions in errors
  • Improved compliance
  • Improvements in customer service
  • The ability to free up valuable personnel to focus on more business-critical responsibilities (leading to business growth)
  • The transformation of organisational processes
  • Reduction in downtime.

How scalable do you need the automation software to be?

Before you invest in automation software, you need to think about what you need it to do now – and in the future. The good news is that cloud-based solutions tend to be scalable, so you should be able to deploy a solution that meets your current needs, but which can adapt and grow with your business. And crucially, you’ll only ever pay for what you need at that point in time.

To see how our automation software can give your business a competitive advantage, contact us today for an informal chat.