The vast majority of employees now access business info on mobile devices

Mobile technology is transforming the UK’s workplaces. So much so that, according to one expert[1] 81% of global employees now require access to corporate documents and information on their mobile devices. However, despite this pressing business need, the research also discovered that less than half of the workforce (43%) does not have the access they require.

The survey of 1,500 office workers also found that:

  • Even where access is possible, 54% of employees cannot share or collaborate on documents using their mobile devices
  • Only 37% of respondents can approve documents via a mobile device
  • Only 26% can sign documents via a mobile device
  • When asked what functionality they would most like, 39% said that they wanted to be able to sign documents on the move.

Giving your staff everything they need to become more productive, with access from anywhere, on any device, is vital if you want to get more from your mobile workforce. In fact, across all sectors, today’s workplace needs and expects anytime, anywhere access to documents. But it looks like this need is being unmet.

Why is the ability to access and manage information on mobile devices so important for service-led businesses?

With the demand for mobile-enabling tech showing no signs of slowing down, what should service-led companies be investing in to better manage and process information while on the move?

Well, job management software lets engineers view and update the status of each job, in real-time. And, by using mobile technology to keep everyone updated, from accepting a job, to engineers on route, to arrival and completion, your back-office team always know what’s happening. At the same time, adding a note or sending a report to the customer takes seconds. So you boost both productivity and customer satisfaction.

Also, service organisations have to balance a range of scheduled and reactive work; from planned maintenance and larger-scale projects to critical fixes. Boosting effective job management with an easy to use scheduling tool, back-office-staff can drag and book jobs straight into your engineers’ diaries. And, with a mobile scheduling application, your mobile workers know about their day’s engagements without having to come into the office. At the same time engineers can mark tasks as completed using mobile devices, so visibility is significantly increased.

Furthermore, with location tagging, you get an alert every time your engineers change their activity. So, you always know where they are up to while saving battery power. Because you always know where your engineers are, you can also assign tasks to the right person using location and scheduling data. For example, you’ll be able to automatically calculate the distance between the job and the nearest available engineer. And all this info can be delivered directly to mobile devices.

Mobile working generates significant business benefits

Crucially, with mobile technology explicitly designed to meet the needs of the service sector, you’ll benefit from the simplification, standardisation, and streamlining of business processes. Mobile workers will be able to fill in electronic forms using any mobile device, and this information will sync with your back-office systems.

So, as you can see, modern intelligent service management platforms not only provide the mobile access employees desperately need, but they also generate significant improvements. Especially when it comes to productivity, efficiency and customer satisfaction.

For more information on how our service management software can help you to work smarter, contact us today for an informal chat.


[1] M-Files Corporation