Ten trends influencing the field service industry in 2017

It is crucial that service-led companies continue to modernise their IT solutions to keep up with advances in digital technology. Here are just some of the key trends that are already shaping the industry in 2017.

  1. The Industrial Internet of Things (IIoT)

The IIoT harnesses technologies, processes, physical objects, and services to create an interconnected system that monitors and shares information. But, while the more widely discussed Internet of Things (IoT) includes things like wearables, home appliances and consumer products, the IIoT focuses explicitly on industrial applications.

From preventative maintenance solutions to long-range planning and quality improvements, IIoT enabled functionality is already shaking up the industry. Find out more about what you can do to get ready for the IIoT.

  1. Security

Following the recent global cyberattack, data security issues have once again hit the headlines. So, and increased focus on security – at a network, device, and procedural level – is to be expected.

Of course, the more data held in the cloud, the more people worry about cybercrime, so it’s no wonder that such concerns have thwarted the adoption of the IIoT. However, the interconnected world is here to stay, and, in response, we are now seeing an increased demand for superior security applications. Likewise, many businesses are now looking to increase their financial commitment to protect against future attacks.

The good news is that robust encryption is available, and with the right measures, could-based Software as a Service (SaaS) is often safer than storing your valuable data on site.

  1. Field management software

According to experts, the field service management software market is expected to grow by 11.30% by 2020[1]; with increased demand for SaaS-based FSM solutions stated as a key driver in the expected growth of this market.

  1. Preventative maintenance and automation

A machine that predicts when it needs maintenance, automatically triggers a service call, orders the parts required to fix itself, AND knows when the best time to be taken offline for maintenance is not as far-fetched as you might think. In fact, solutions already exist that can calculate when tools or equipment require repairs; so businesses can make fixes or replacements before a breakdown. From a costs perspective, this also means companies can accurately predict how long they can last before doing anything; keeping everything running for longer.

  1. Mobility

If your engineers are spending lots of time in your office, then they are not out keeping your customers happy. So, in 2017 SaaS solutions that remove the need for mobile workers to come into the office to share business-critical information are very much in demand.

  1. Agility

Agile working removes the need for the traditional rigid office set-up by bringing people, processes, and technology together. The result is more flexible working patterns, processes, and environments. And, while this theory isn’t new – modern technological advancements are making agile working easier than ever.

  1. Knowledge management

With access to financial and operational performance insights – in real-time – businesses can rapidly recognise and respond to revenue-generating opportunities. So, in 2017, we see a rise in technology, tools and systems that help field service organisations gather this info.

Of course, how this information is visualised is just as important. After all, data on its own is useless unless you can turn it into actionable insights.

  1. Futureproofing

With advances in technology moving fast, it can be difficult to predict what you might need to run your field service business in the upcoming years. So, rather than trying to guess tomorrow’s infrastructure needs, in 2017, many companies are choosing to make the switch to SaaS.

This is particularly pertinent as cloud-based technology is closely linked to developments in AI. In fact, with imminent developments in AI expected to take automation and customer service to a whole new level, investing in SaaS now could help your business to future-proof its position in the market.

  1. Bang for buck

Spending wisely and achieving ROI never stops being important. And, with SaaS implemented at a fraction of the price of an on premise solution, with no large-scale investment in licenses or infrastructure required, it’s no wonder that it is now the answer of choice for cost-savvy businesses. Once up and running, SaaS also helps to create a more stable cash flow, with services provided on a pay-as-you-go pricing model; so you never get any nasty surprises.

  1. Integration

Rather than cobbling different applications together, in 2017, more and more businesses are choosing to develop a joined-up strategy and use a service manager solution to make large-scale advancements. This method is leading to improvements in cross-departmental interoperability, and increases in efficiency and productivity.

For field service teams, in particular, integration with the back office in real time is vital for enabling engineers to make decisions while out in the field. What’s more, being able to align service delivery workflows with customers is leading to improvements in satisfaction. And that’s always a good thing.

With developments in technology happening quickly, field services companies are frequently entrusting one provider to deliver a fully integrated, modular solution with all the functionality they need to manage all aspects of their work activity. With the best field service solution, tailored to your operation speak to a member of our team on 01942 261 671 or email info@servicegeeni.com to find out more about

[1] Big Market Research