Reasons why you might need service management software

Service management software can give your business a competitive advantage. But how do you know if you need it? Here are some tell-tale signs that your business needs help.

Your staff are unproductive

Wasted time is a big problem for service-led companies. But, in most cases, your engineers are wasting your valuable time through no fault of their own. Indeed, employees are as likely to be as frustrated by failing tech and unproductive working practices as you are. The good news is that this can be a thing of the past with the right software.

Your staff are stressed

If your organisation doesn’t look after its tech properly, prolonged or frequent defects can affect the health of your employees. In fact, a staggering 40% of mobile workers experience stress or anxiety as a direct consequence of mobile device problems. And, 16% had to take off from work because of this[1]. Another cause of stress is being overworked. Often because of time-consuming but necessary tasks like paperwork.

With the right software, you can reduce the burden of admin while providing the functioning tech your business needs. All for one affordable monthly subscription. So, you can stop worrying about revenue-consuming activities and start focusing on revenue-generating work.

Your cashflow is struggling

The success of your business depends on its ability to make a profit. But, in many cases, late and overlooked invoices could be costing you huge sums of money. Service management software enables staff to mark jobs as complete from their mobile devices, and automatically creates invoices to be sent to your back office team for checking and issuing. So there’s no delay between completing tasks and invoicing and nothing falls through the cracks.

Everything takes too long

Delays are bad for business and they will frustrate your clients. But you don’t have to cut corners to get things done quicker. With a quality service management system, your operations are streamlined, standardised and sped up. So your business works smarter not harder. Instead, you get the job done, invoice, and move on to the next one as quickly as possible.

You’re quoting jobs wrongly

Costing a job too highly could lose you business, while underquoting costs you money. To boost your profitability, you need software that lets you quote more accurately, and helps you to keep track of costs. In addition to helping you to do this, with service management software you can also see and review the value of each customer based on their particular rates, and make informed decisions about where you need to adapt these fees.

Your clients are unhappy

Poor customer service and bad practices will harm your business. Customers do not like inefficiency. But service management software will help you to improve the customer experience. For example, jobs can be responded to quicker, problems identified sooner, and communication between support staff, engineers and customers enhanced.

What’s more, with better customer service all round, your employees spend less time dealing with complaints, and that can only lead to a happier workforce at the end of each day!

Want to see how technology can help to improve your business for one affordable monthly payment? For more information on how our service management software can help you, contact us today for an informal chat.


[1] B2M solutions