PPM. What is it and why should you offer it to your customers?

The equipment used in business is crucial to operational success. So, keeping your customers’ machines and devices up and running is vital. This applies to industrial systems and office-based equipment such as photocopiers and computers.

Despite this, too many service-led businesses still wait until there is a problem before carrying out maintenance. But this way of thinking will eventually harm your productivity, annoy your customers and damage your bottom line.

And there is a better way. With planned preventative maintenance (PPM), rather than waiting for a malfunction to occur, customer repairs and inspections are carried out at set and regular intervals. This means, as well as stopping faults from escalating, you can identify and resolve any issues before they become a problem.

How does PPM work?

With a reactive approach to maintenance, you wait for something to break before fixing it. But unplanned downtime can cause panic and create angry customers. Furthermore, by not checking equipment on a regular basis, small issues tend to escalate.

PPM uses a much more proactive approach. Each piece of equipment comes with a maintenance plan based on the manufacturer’s recommendations. This could include checking and caring for specific parts fortnightly and evaluating the whole system twice a year. PPM ensures that these checks and care takes place.

The benefits of PPM

By adopting a PPM strategy, your business can enhance the service it provides to your customers by:

  • Stopping small faults from turning into larger issues
  • Mitigating the threat of unplanned downtime and lost productivity due to malfunctions
  • Keeping equipment running for longer, saving customers money in the long run
  • Opening up a new revenue stream to your business through PPM contracts.

PPM software

However, planned maintenance can be both complex and time-consuming without the right tools. So it’s no wonder some companies are still using a reactive approach when it comes looking after their maintenance contracts. However, with Service Geeni, our PPM module can reduce the burden by helping you to manage this process more efficiently. Delivering improved insights, by enabling more predictive maintenance we’ll help you and your customers save time and money.

  • Manage your maintenance schedules. Look for a PPM module that allows you to set the frequency of visits for each site, and quickly and easily see any PPM visits due
  • Work more efficiently. Choose software that lets you allocate tasks, assets, engineers and equipment to each job, with just a single click
  • Better allocate resources. With the ability to predict precisely how long each asset should take, choose software that lets you assign resource more efficiently
  • Keep track of your performance. Look for a module that monitors your planned maintenance contracts; so you know what’s working, and what isn’t
  • Benefit from more accurate information. Look for a system that gives engineers all the asset data they need. So you no longer have to worry about incorrect data
  • Benefit from more accessible information. Make sure this data is accessible via their mobile devices. With jobs broken down into associated tasks and everything available at a glance
  • Set up frequent invoicing. For ongoing PPM contracts, use a recurring billing feature that lets you set up a regular invoicing schedule. You’ll want to be able to do this for a specific customer or break it down per site. You also want to be able to set a fixed price for each visit so you can invoice on completion, with each invoice calculated for you to check and send to your customers at the click of a button.

PPM and the IoT

The dawning of the Internet of Things (IoT) is allowing companies to analyse data from connected machines and devices like never before. And the ability to turn this information into actions that drive cost savings and service level improvements is now crucial.

In fact, the bringing together of operational and informational technology can generate savings of up to 12% over scheduled repairs, leading to a 30% reduction in maintenance costs and a 70% cut in downtime from equipment breakdowns.

So, if you are not already using a cloud-based PPM module to allow fixes and replacements to be made before a breakdown occurs, you soon will be.