Not sure what service management software can do for your business? If so, you are not alone.
We often speak to companies that know they should upgrade their technology, but are not clear on the benefits such investment will bring. What’s more, even where they do know what they want to achieve, finding the right software for their business can be tough.
Service management software (SMS) can help an organisation to run more efficiently, serve its customers better, and boost its bottom line. It can be used for a whole range of things including order management, dispatching technicians, capturing and storing customer information, stock management processes, invoicing and more.
But, rather than looking at all the benefits service management software can bring, it often helps to focus on just one. And, for most organisations, one of the most compelling benefits of SMS is its ability to maximise efficiency.
Here are just some of the ways it does that.
Service management software reduces the burden of repetitive paperwork. This not only speeds everything up, but it also reduces the likelihood of errors while boosting staff satisfaction. Let’s face it; nobody likes doing paperwork!
However, when it comes to service management software, not all solutions are created equal. And engineers and support staff will be just as frustrated with unsophisticated systems that just take offline tasks and put them online as they are with paper-based admin!
Unify your systems
At Service Geeni, our service management software can help to increase your productivity by bringing all your systems together. So, rather than duplicating effort, everything is integrated and streamlined.
For example, engineers can fill in electronic forms using a mobile device, and this information is then automatically and immediately synced with back office systems. So there is no need for support staff to duplicate this data into another system.
Such unification not only makes everything work more efficiently, but it also reduces the burden on your IT team. So they spend less time firefighting and more time on revenue generating jobs.
Collaborate across departments and offices
Where different departments or offices don’t share information with each other, efficiency and productivity are both reduced. And, with departmental silos a problem for most organisations, management teams must do more to ensure their teams have the tools to break them down.
With service management software, businesses benefit from an interconnected system that monitors and shares information. And, with cross-device compatibility, applications work on a variety of different devices including PCs, tablets and smartphones.
So, by creating a single, integrated infrastructure that works across your organisation, people in different teams and locations can work collaboratively with one another. And, with real-time collaboration possible, when an employee in one place makes a change, that information is immediately available to others, regardless of where they are.
Get more done in less time
Service management software helps your workforce to work smarter. So more gets done in less time. For example, it removes the need for mobile workers to come into the office to share business-critical information. Instead, everything they require can be accessed remotely.
Also, with route optimiser software, you’ll benefit from the most efficient routes and delivery schedules. And, with a vehicle tracking system, you can enhance the productivity and efficiency of your fleet as you’ll always know where your field workers are.
Want to see how technology can help to improve your business for one affordable monthly payment? For more information on how our service management software can help you, contact us today for an informal chat.