Is software customisation a good thing?

When using software in our personal lives, most of us will tinker with the settings. This ensures that the apps we rely on (and those we just enjoy) deliver the experience we want them to. Whether that’s changing the notifications we receive, establishing content preferences, or simply swapping the background colour to something more pleasing. But, when it comes to business software, customisation isn’t always that straight forward. Even worse, if you get it wrong, the result could be a costly and convoluted mistake.

Why do people need software customisation?

Historically, on-premise solutions tended to be bespoke and able to cope with the complex and unique needs of a business. They were built using an IT infrastructure with servers, network equipment etc. and were highly customisable. But, in more recent years, this way of working has become less attractive to many different types of organisations. Not least because the costs of installation and upgrades can be high.

At the same time, businesses have become increasingly frustrated with less-sophisticated legacy systems that take offline tasks and put them online. And there is growing concern about the security of systems built before the rise in modern cybercrime methods.

In repose to changing business needs, cloud-based software – which tends to be priced on a per user per month basis – has become increasingly popular. But, despite the benefits (flexibility, scalability, security, agility, innovation, etc.), any “off the shelf” product won’t have been designed with your EXACT needs in mind. And that’s where software customisation comes in.

The benefits and challenges of software customisation

Today, any good cloud software provider will allow customers to make tweaks to meet the needs of their business. The nature and number of these adjustments will depend entirely on what these customers want the software to do. For example, you might need the software to integrate with another application, or you might need it to access specific information for management reporting. And, for the most part, this shouldn’t be complex or costly.

However, when the software doesn’t do what you want it to do without substantial changes, this can prove more complicated. And, even if implemented successfully, making future upgrades could prove challenging. So, if you do need a substantial amount of customisation, it’s worth having a conversation with your vendor about the likely long-term implications.

Today, good service management software should have enough functionality built in to cope with a whole range of needs, without any additional coding required. Furthermore, if there is an improvement to be made, it’s worth flagging this with your cloud partner. Perhaps this is something they could provide as standard and roll-out across their product? Certainly, while our tried and tested service management software is already a market leader, we never rest on our laurels. Instead, we are continually evolving to ensure our all-in-one solution keeps up with developments in technology and the needs of our customers.

At the same time, you shouldn’t have to pay for things you don’t need. And that’s why the cloud is so compelling. With flexible subscription-based pricing models, you’ll only ever pay for what you use, and your solution can be scaled up or down without any fuss.

Our service management software can help your business work smarter. Contact us today to find out more.

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