How to simplify your IT support management

As your business grows, so do your IT requirements. And, as well as the upfront implementation considerations, with every new investment you also have to take into account how you are going to manage and maintain your technologies going forward.

This includes thinking about things such as:

  • How you are going to manage and budget for infrastructure upgrades and new licenses
  • How you are going to integrate existing systems (and when to retire these)
  • Whether you have the staff levels needed to manage any IT issues that might arise (and if not, if you can afford to take on new hires)
  • Whether any SaaS systems can be personalised to suit the needs of your business.

The importance of IT Service Management (ITSM)

In addition to worrying about day-to-day issues, businesses must also look at how they are using IT to deliver continual improvement.

ITSM describes a strategic approach towards designing, delivering, managing, and improving the way information technology (IT) is used within a business. ITSM consists of policies, organised and structured processes, and supporting procedures; all of which help an organisation to achieve its business goals.

And, despite the challenges, proactive ITSM is crucial for service-led organisations as they strive to meet the needs of their customers. Find out more about ITSM.

But, despite digital advances and increasing investment in technology, too many businesses still spend their IT budgets on keeping the lights on, rather than looking at new ways to drive growth. So how do you strike the right balance?

Is outsourcing the answer?

Cloud-based service management software could be the answer to this challenge. Indeed, if you choose to outsource your service management software to third-party cloud vendors, they will look after the ongoing maintenance and upgrades for you.

So, you benefit from proactive IT support, while the burden on your in-house IT team – including the drain of firefighting is reduced.

And, free from the hassle of managing and maintaining your technologies, your in-house IT teams have the tools and the time they need to enable digital transformation via ITSM.

The problem with complex IT environments

However, if your IT environment is complex, you may rely on multiple software vendors. And this can soon become just as complicated and time-consuming as managing your service management software in-house.  Not least because, in an age of interconnected systems, getting a supplier to take responsibility if something goes wrong in a multi-party maintenance model can be a real challenge!

So, how can you simplify your IT support management?

A total workforce and business management solution for service, maintenance, and installation organisations, at Service Geeni we have everything you need.

Fully integrated, flexible, and tailored to fit the needs of your business, our service management software can help you to increase productivity, streamline processes and achieve accuracy. All while providing more comprehensive management information.

Rather than trying to patch different applications together, with us as your software provider of choice, we offer complete integration throughout all your processes. So you can standardise with one technology partner.

Switching to our intelligent service management software will increase efficiency and productivity across your entire business. But you don’t have to take our word for it. To see how our software can give your business a competitive advantage, contact us today for an informal chat.