Managing a fleet of vehicles is a challenging task. To do it properly requires a range of different skills and experiences, as well as the ability to assess and react to a plethora of data – often in real-time. Here are some tactics that can make for highly effective fleet management.
Adopt a safety-first approach
If you have a fleet of vehicles and drivers on the road, you have to be aware of the potential risks. Consider ongoing training and safety-enhancing technology (e.g. monitoring apps, in-vehicle cameras, etc.) to keep everyone compliant and safe. You should also create actionable goals for your drivers to inspire safer, more responsible driving habits.
Keep on top of fleet vehicle maintenance
Keeping your fleet operational is key to a productive workforce. So, rather than waiting until something goes wrong, it pays to be proactive. Cloud-based fleet management software can reduce the burden by helping you to manage this process more efficiently.
Make informed decisions
Metrics are important. And today, the ability to harness big data leads to improved performance at all levels of your organisation. So, make sure you access the latest business intelligence to inform all your fleet management decisions.
For example, data can be used to establish consistent and smart purchasing guidelines. With the latest service management software, this should be easy. You will be able to access data on vehicle performance, fuel costs and other expenses.
You can also use data to establish the productivity of all your drivers and identify any underperformers (and address why before it becomes a bigger problem).
Companies that are not yet using software to provide them with the most up to date and accurate data, from multiple data sources, are likely to fall behind.
Keep the lines of communication open
Your drivers and your back-office staff must have access to all the information they need – as and when they need it. As such, providing your mobile workforce with the right tools to keep in touch and communicate regularly is a must. But, in an information-driven world, you also need technology which provides easy access to data. But, if different employees need to access and update the same data, this can cause errors, duplication and version control issues. So, any software you invest in must allow automatic syncing between mobile staff and back-office systems.
Invest in the right service management software
Just a few years ago, businesses were advised to keep their paper-based files and reports organised and to use at-a-glance post-it notes. But today, it’s time-consuming, costly and frustrating to manage your fleet using nothing but traditional methods such as phone calls and paperwork. Luckily, there are much easier ways to handle things.
By investing in the right service management software, fleet managers will be able to:
- Keep a closer eye on their mobile workforce with the latest tracking solutions. This means that they will always know where individual field workers while having the ability to view their entire fleet throughout the day
- Automatically calculate the distance between the job and the nearest available engineer. So, they can assign tasks to the right people using location and scheduling data
- Respond to urgent reactive calls as they can view which vehicle is the closest to the job
- Access alerts every time drivers change their activity
- Access the latest job updates, in real-time
- Get alerts if there are roadworks to avoid or delays that could impact on productivity
- Have all the data they need to let customers know what’s happening
Of course, it is possible to invest in software that is continuously tracking – but this can have a significant drain on battery power. A more ingenious solution lets you keep an eye on your workforce while saving battery power on those all-important mobile devices.
To see how our software can give your business a competitive advantage, contact us today for an informal chat.