For any field service business, it can be all too easy to lose track of where everyone is. And it’s time-consuming, costly and frustrating to manage your fleet using nothing but traditional methods such as phone calls and paperwork. And, of course, this approach makes keeping on top of fuel costs and expenses challenging.
But, if you want to keep a closer eye on your mobile workforce, there are smarter ways to do things.
In fact, with the right mobile workforce tracking solution, you’ll always know where your individual field workers are, and be able to keep track of your entire fleet throughout the day.
So how does it work?
Keep the lines of communication open
Providing your mobile workforce with the right tools to keep in touch and communicate regularly is a must. This includes things like mobile phones, tablets and mobile worker apps.
But more than this, if you rely on a mobile workforce, it’s also vital that they have access to all the information they need without having to come into the office to get it. As such, they need a mobile working solution which provides easy access to data.
But, a quick word of warning; if different employees need to access and update the same data, this can cause errors, duplication and version control issues. So, any software you invest in must also allow automatic syncing between mobile staff and back office systems.
With tracking software, your back office staff will receive an alert every time your engineers change their activity. So you always know where they are up to. Of course, it is possible to invest in software that is continuously tracking – but this can have a significant drain on battery power. The ingenious of our solution is that you can keep an eye on your workforce while saving battery power on those all-important mobile devices.
What’s more, because you have access to the latest job updates, in real-time, you can also let your customers know what’s happening. And this leads to higher levels of satisfaction and efficiency.
Because our system is fully integrated with Google Maps, you’ll be able to automatically calculate the distance between the job and the nearest available engineer. So, you can assign tasks to the right engineers using location and scheduling data.
Furthermore, if there are roadworks to avoid, or delays that could impact your productivity, you’ll have all the information necessary to keep your customers updated.
As well as being able to determine where engineers are with their current schedule, you will also be able to use this data to best respond to urgent reactive calls as you can view which vehicle is the closest to the job.
Just a few years ago, businesses were advised that to keep track of their fleets required then to keep their paper-based files and reports organised and to use at-a-glance post-it notes. But today there are much easier ways to manage things.
Want to see how technology can help to improve your business for one affordable monthly payment? For more information on how our service management software can help you, contact us today for an informal chat.