The Internet of Things (IoT) has changed how we all operate. And, the Industrial Internet of Things (IIoT) is harnessing technologies, processes, physical objects, and services to create an interconnected system that monitors and shares information. This brings enormous benefits to service-led organisations.
However, at the same time, the use of more connected devices has made companies more vulnerable to cyberattacks. And, the threat is even greater if you use mobile workers – which almost all service-led businesses do. Indeed, according to one report, your remote/mobile workforce is the biggest threat to your organisation’s data security.
So, how can businesses stay secure while providing their workforce with the flexibility and connectivity they need?
Understand what you have
It’s crucial that you know what’s going on with your systems. And you must do this before an attack happens. It pays to be proactive rather than reactive. Make sure you create an inventory of all the potential entry points to your business. Of course, this includes things such as PCs, laptops, mobiles, etc. But more than this, you should also think about other connected devices such as printers, copiers, CCTV cameras and anything else that could provide a route into your system. If you operate a BYOD policy, you must also take employee devices into account. Even things like iKettles could be problematic if they are connected to your network. Crucially, this can’t be a one-off activity. To stay safe, you must keep your inventory of connected devices updated at all times.
Put robust processes in place
Knowing what connected devices you have is only half of the battle. You also have to keep them safe. Things you might want to include in your safeguarding plan include:
- Monitoring network activity to establish typical usage patterns and device behaviours. This should make it easier to detect any changes which could be due to a cyberattack
- Making sure you have all the necessary security measures in place (e.g. firewalls, 2FA, antivirus software, malware protection, etc.)
- Carrying out regular penetration testing to see how secure your systems are, and to identify any weaknesses
- Establishing processes to segment your network and devices, so should unauthorised access be gained through one device, the breach can be contained
- Making sure that everything is updated regularly and that all the latest security patches are implemented
- Investing in security awareness training for your employees
- Establishing a robust password policy
- Carrying out regular risk assessments
- Using technology that helps to prevent and block attacks.
Don’t open your organisation up to a third-party weakness
Also, you must make sure that any third-parties don’t put your organisation at risk. For example, your cloud-based service management software provider must make security a key priority.
At Service Geeni, our software gives your staff everything they need to become more productive, with access from anywhere, at any time. But in addition to providing a wealth of productivity tools, we also have a reliable, secure infrastructure in place that far outstrips what most companies would be able to build for themselves. Significant investment would be needed to make an onsite solution match the security and reliability of our services.
An ISO27001 certified and trustworthy provider, we are committed to safeguarding your business. We also understand what’s needed to ensure data protection compliance and will commit to an acceptable level of security as part of your SLA.
For more information on how our service management software can help you to work smarter and safer, contact us today for an informal chat.