How can service management software deliver ROI?

When contemplating service management software, there are a few key considerations. For example:

  • Will it help you to become more productive?
  • Can it support your mobile workers?
  • Will it make your customers happy?

And, the answer to all these is ‘yes’. But, for many service-led businesses – especially at an executive level – the most crucial aspect of any investment is whether it is financially worth it.

Will it deliver Return on Investment (ROI)?

The good news is that when you pick the right service management software (and implement and use it correctly), the impact will more than make up for the cost. In fact, you’ll see improvements in efficiency that mean the technology pays for itself in no time. Even better, with cloud-based field software, there is no upfront investment. So the ROI becomes almost immediately apparent.

Here are just some of the ways our service management software delivers value that can be measured.

  • With a mobile worker app, your mobile workers know about their day’s engagements without having to come into the office. So, they spend more time on those jobs that make you money
  • With business intelligence software, you can access easy to read charts, graphs, heat maps and league tables. This information demonstrates the areas of your business that are performing well, and where improvements are needed. So, you can make intelligent decisions that help you to boost your bottom line
  • You can leverage asset tracking software to record all your assets and have them instantly appear in your system. You can even use mobile devices to report on the condition of an asset in real-time. So you never waste time because of misplaced or broken down equipment
  • When you use mobile-enabled stock control software, you can monitor items between locations and from job to job. Engineers simply select used parts from their van, and this is automatically deducted from your inventory. By ensuring you always have the right amount of stock, you won’t waste money unnecessarily
  • With location tagging, you always know where your engineers are, so you can assign tasks to the right person using location and scheduling data. For example, you’ll be able to automatically calculate the distance between the job and the nearest available engineer. This helps save time between appointments so you can get more done without having to employ more staff
  • With cloud-enabled service technology, you’ll benefit from the simplification, standardisation, and streamlining of business processes. Staff will be able to fill in electronic forms using any mobile device, and this information will sync with your back office systems. This increased agility and the ability to capitalise on new revenue opportunities can lead to real ROI
  • With the desire for mobile working increasing, meeting this need will help you to attract and keep talented people. Likewise, 74% of candidates would consider lower pay if a company is a “great place to work”. And with inefficient working practices leading to frustration among employees, the right mobile technology could help you entice the best people, without you having to pay over the odds
  • Service management software should allow your mobile workforce to mark jobs as complete (or flagged for further action) once done. So you can get those all-important invoices out quicker
  • With service management software, jobs are responded to more swiftly, problems identified sooner, and communication between customers, support staff, and engineers enhanced. And, with improved customer service all round, your back office staff spend less time dealing with complaints and can focus on tasks that improve your business instead. So, when it comes to retaining and generating repeat business, the benefits are clear. 

In addition to all this, cloud-based service management software is provided on a subscription basis. As an operating expenditure, this delivers a more stable cash flow and no nasty surprises.

Service management software will save your business money. But, the on-demand nature of the cloud can make it difficult to define the TOC. However, by factoring in things like ongoing maintenance, storage and energy costs, risk, and improvements alongside any initial investment the financial benefits are clear.

For more information on how our software can boost your business and your bottom line, contact us today for an informal chat.