We all know that automation frees up time by taking over mundane, repetitive and time-consuming tasks. But the benefits don’t stop there. When used correctly, automation can also lead to innovation in service management. So, how can you use automation to help your organisation to flourish, innovate and grow?
Are we too focused on the ‘urgent’?
Creativity is critical to successful innovation. And there is a strong connection between creativity and business results. In fact, surveys show that companies that encourage creativity and drive innovation see higher revenue growth and market share. So, it’s easy to see why they outperform their competitors.
But finding the time to be creative isn’t always easy. And, when faced with a plethora of “urgent” tasks, it’s all too common to overlook the “important” ones. In fact, the vast majority of organisations still spend most of their time and resources on day-to-day operations, and “keeping the lights on” activities.
What’s more, the busier we are, the less creative most of us feel. It’s hard to come up with new and exciting ideas when we are under pressure to get on with the day job.
Automation gives you the time to be creative
As such, one of the most significant benefits of automation is that it gives us time back. And, if employers create a culture in which that time is used to be creative, then they will benefit from big-picture thinking and more innovative ideas.
But a word of warning; while automation allows us to maximise our working hours, it’s vital that we don’t fill this excess time with more of the same. If we exploit the benefits of technology but don’t learn to work differently, then any advantages will be short-term.
So, while automation gives us the time to be creative, it’s essential that managers understand the benefits of creating a more creative culture.
Automation shouldn’t be used in isolation
As well as automation, cloud computing is also helping organisations to innovate. And, when you combine these two technologies, the potential for change is sensational.
For example, with the cloud, organisations can make smart decisions based on real-time data that allows them to adapt quickly to any changes in their market or the wider world. And, crucially, because the cloud is exceptionally flexible, this can happen without the limitations of more traditional IT infrastructure.
What’s more, when it comes to innovation, increasing the speed to market is essential. But, while legacy systems make this problematic, together automation and the cloud help organisations to streamline their processes; enabling them to work smarter so that they can save time and boost productivity.
The combination of artificial intelligence and automation – otherwise known as ‘intelligent automation’ – also promises to deliver huge benefits when it comes to innovation. Indeed, with the ability to process and analyse vast amounts of information, IA will soon be able to automate entire processes or workflows, while learning and adapting as it goes. Crucially, IA will enable us to make complex decisions much faster and usher in a new era of productivity and innovation.
To see how our automation software can give your business a competitive advantage, contact us today for an informal chat.