The Service Management Software market is expected to grow significantly over the next few years. With an increased demand for automated solutions one of the main reasons for this growth. As a result, up to 30% of UK jobs could be impacted by automation by the early 2030s. Furthermore, with businesses in the UK and US wasting £8.15bn a year by using different tools to manage similar services across their organisations, the impact of automation on your bottom line cannot be underestimated.
But rather than something to be feared, automation can make life better for your people.
Automation saves time
Time is one thing few of us have in excess. And, automation is helping to reduce the time we spend on paperwork and other mundane tasks. For example, because everything is available via the cloud, engineers can fill in automated forms using any mobile device. This information then automatically syncs with your back-office systems, in real-time. So there is no need for your support staff to duplicate this information into another system. This can free up staff to get on with more rewarding or important work. Ultimately automation could provide expanded, and more rewarding career paths.
Automation isn’t about replacing humans
By using software to perform mundane and repetitive tasks, processes are simplified, standardised, and streamlined. But automation isn’t about replacing humans. Instead, automation is helping us to work smarter. This increases efficiency and boosts productivity.
Crucially, just as with previous advancements, automation is not only changing the way we work, it is also creating new jobs as it replaces old ones. People have always adapted to disruptive new innovations (e.g. electricity and industrialisation), and there is no reason why we will not continue to do so.
In fact, despite advances in technology, there are many things automation still can’t do without human help. Especially as systems have been proven to be vulnerable to bias. As such, experts predict that Augmented Intelligence will be the next big trend. Combining Artificial Intelligence and human expertise, Augmented Intelligence will ensure that technology enhances the skills we already have, with human oversight still needed.
Automation could reduce the gender gap
According to two leading academics at the University of Manchester, automation could help to shape a more gender-equal society. Dr Debra Howcroft and Dr Jill Rubery argue that, because automation boosts productivity, the average working week could be radically reduced, creating more free time for all. Because women are still responsible for the majority of domestic and care arrangements, more free time for both women and men could create the conditions necessary for a more equal sharing of care.
Automation could reduce the working week
When it comes to the potential of tech, we are only starting to see the tip of the iceberg when it comes to what’s possible. For example, The Wellcome Trust (an independent global charitable foundation focused on improving health) is reported to be considering moving all of its head office staff to a four-day week in a bid to boost productivity and improve work-life balance. With no reduction in pay. This is possible because advances in computer technology, automation and artificial intelligence are leading to improved productivity. And by ‘sharing the wealth,’ employers are able to cut the hours staff work and reduce stress levels.
To see how our automation software can give your business a competitive advantage, contact us today for an informal chat.