Wasted time is a big problem for service-led companies. But just how do you keep your mobile workforce productive?
You could argue that trust is key to creating valuable, dependable employees; and this is, of course, true. But wasted time isn’t usually about engineers deliberately spending too much time on the road or taking overly long tea-breaks.
In fact, in most cases, your engineers are wasting your valuable time through no fault of their own. And they are as likely to be as frustrated by this as you are. Let’s face it, an employee who ends their day (on time) knowing they have been productive is likely to be a lot happier than one that hasn’t been given the tools they need to do their job properly. And we don’t have to tell you the impact inefficiencies have on your customers!
The good news is that unproductive working practices can be a thing of the past with the right software.
How can Software as a Service (Saas) help your engineers become more efficient?
SaaS describes any cloud-based service provided via the internet (e.g. Google Apps, Facebook, Salesforce, etc.). Today, sales-led companies are using business grade SaaS to help with a wide range of tasks.
Here are just a few ways it can help your mobile workforce to work smarter rather than harder.
Reduce the time spent on paperwork
Most employees become frustrated with paperwork. And you can be sure your engineers aren’t any different. However, with tracking compliance more important than ever, putting this off just isn’t an option.
With SaaS, you’ll benefit from the simplification, standardisation, and streamlining of business process and regulatory compliance. For example, because everything is available via the cloud, your engineers can fill in automated forms using any mobile device. This information then automatically syncs with your back office systems, in real-time. So you spend less time chasing your teams to keep their paperwork up-to-date, and they spend less time on admin, and more on those tasks that make you money.
Save time chasing up parts
With SaaS, your business can access advanced stock, sales, purchasing, and fulfilment functionality. This means your engineers will always have access to the equipment they need to do their jobs, and spend less time chasing your warehouse for parts.
Save time between jobs
With SaaS, managing your sales, preventative maintenance, and hire and repair contracts is easy. With end-to-end integration throughout all your processes, you can eliminate duplication and implement prioritised job management.
For example, jobs can be sent directly to your engineers’ mobile devices at the start of their shift; prioritised by location, urgency, etc. This can also be updated during the day should priorities change. This will help your employees to save time on the road as you’ll be able to allocate the most suitable engineer to every job. Once done, jobs can be marked as completed or flagged for further action.
Keep engineers in the field
If your engineers are spending lots of time in your office, then they are not out keeping your customers happy. SaaS removes the need for mobile workers to come into the office to share business-critical information. Instead, everything they require can be accessed remotely.
Save time on unnecessary jobs
SaaS leads to improved insights and reduced downtime by enabling more predictive maintenance. Overtime this can generate savings of up to 12% over scheduled repairs, leading to a 30% reduction in maintenance costs and a 70% cut in downtime from equipment breakdowns.
Save time dealing with customer complaints
With SaaS, it’s not just your engineers that become more productive. Jobs are responded to more swiftly, problems are identified sooner, and communication between support staff and engineers is enhanced. With better customer service all round, your back office staff spend less time dealing with complaints and can focus on tasks that improve your business instead.
To find out more about how we can help your engineers to become more productive, speak to a member of our team on 01942 261 671 or email firstname.lastname@example.org to find out more.