Four technologies transforming service businesses

Technology is changing the way businesses of all types and sizes work. But for service-led companies, the advancements have been especially transformative.

For example, cloud technology, apps and smart devices are helping service organisations to become more:

  • Agile
  • Profitable
  • Competitive
  • Innovative
  • Cost-effective
  • Collaborative
  • Secure
  • Streamlined
  • Productive
  • And more!

Find out more about why service organisations across the UK are abandoning on-premise software and making the switch to the cloud.

Powered by the cloud, here are four key technologies that are having a significant impact on the sector

1. Service Management Software

Cloud-based service management software is delivering enormous benefits to businesses; helping to boost any operation that wants to achieve high levels of customer satisfaction and efficiency. Not least because, for one affordable monthly cost, service management software has the potential to improve ALL your business processes.

Core service management software functionality includes:

  • Job management
  • Scheduling
  • Mobile engineer apps
  • Mobile engineer tracking
  • Invoicing
  • Planned preventative maintenance (PPM)
  • Quoting
  • Purchase order
  • Business intelligence reporting
  • Equipment and asset management
  • Stock control
  • Customer portals

2. Mobile devices

Mobile technology such as smartphones and tablets have transformed the UK’s service sector. And, as well as helping businesses to streamline productivity and become more efficient, the latest mobile software is also revolutionising the way services are managed and delivered.

Crucially, the integration of service management software and mobile devices has enabled the simplification, standardisation, and streamlining of business processes. Staff can now fill in electronic forms using any mobile device, and this information then syncs with back-office systems in real-time.

3. Artificial intelligence (AI) and automation

We’ve all read the scare stories about how people are going to be replaced by robots, but when it comes to AI, it is largely computer-to-computer activities that are being automated rather than human activities. And automation is transforming the industry.

4. Predictive maintenance

With planned preventive maintenance (PPM) service-led businesses can perform regular maintenance and reduce the chances of equipment failing. Instead of fixing things when they break, you fix them beforehand. However, as technology evolves, so does our ability to reduce equipment downtime. And, today it is predictive maintenance that is emerging as a benchmark of quality in the field service industry.

Predictive maintenance uses each asset’s real-time operating data to assess when maintenance is due. So, whether an asset requires maintenance is determined by the condition of the equipment rather than average statistics.

Find out more about the difference between preventive and predictive maintenance.

Don’t get left behind

Modern technology is evolving at a faster pace than ever before. However, interoperability between devices and systems is now a must. So, investing in could-based service management software now could help your business to future-proof its position and evolve with developments in the upcoming years.

Want to see how technology can help to improve your business for one affordable monthly payment? For more information on how our service management software can help you, contact us today for an informal chat.