Four ‘must haves’ for field service technology

In another blog, we examine some of the key trends facing service-led companies as they look to the future and strive to modernise their IT solutions. Of course, keeping up with advances in digital technology is important. But, for anyone working in the field service industry today, having the right mobility solution in place is crucial NOW.

Mobility is a huge issue for the service led industry. Let’s face it, if your engineers are spending lots of time in your office, then they are not out keeping your customers happy. In response, solutions that remove the need for mobile workers to come into the office – and save time between jobs while on the road – are very much in demand. But, all too often the technology being used to support mobile employees just isn’t up to the job; leading to frustration from customers and engineers alike. And that’s just bad business.

So, what should your mobile software technology do for you today? Well, SaaS applications can help with a broad range of tasks, from order management to dispatching technicians, capturing and storing customer information to stock management processes. But, not all SaaS is created equal. And, to meet the needs of modern service operations, it must have four essential attributes.

  1. Ease of use

SaaS makes data more available, ensuring employees have real-time access to the information they need; on any device, from anywhere. It also encourages the simplification and standardisation of business processes (saving you time and money), and helps people in different teams and locations to work collaboratively with one another.

But, it doesn’t matter how great your mobile technology is if your people don’t know how to use it. So, as well as looking at the features of any software you invest in, make sure it’s also easy to understand and simple to use.

In addition to supporting your day-to-day operations, SaaS also offers on demand financial and operational performance insights, so businesses can rapidly recognise and respond to revenue-generating opportunities. But, here again, how this information is visualised is crucial. After all, data on its own is useless unless you can turn it into actionable insights.

  1. Robust security

Service-led businesses hold a wealth of information about their customers, and keeping this safe is of the utmost importance. At the same time, data security issues regularly hit the headlines. And, the more data we hold in the cloud, the more we worry about cybercrime and breaches.

In our interconnected world, burying our heads in the sand when it comes to data protection just isn’t an option; particularly with the new General Data Protection Regulation (and the threat of hefty fines for non-compliance). So how do you balance the need for interoperability between devices, and the sharing of information over the internet with security concerns?

Well, while it can be tempting to keep sensitive and business-critical information in a relatively closed environment, with robust encryption now available, a cloud-based server solution is very often safer than storing your valuable data on site. In fact, at Key, our cloud server services achieve the highest level of data security and reliability, boosting security and eradicating downtime.

All Service Geeni Cloud Server Data Centres are:

  • Situated in the UK
  • ISO27001 Data Centres
  • Security managed 24/7
  • Fitted with fire detection systems
  • Kept at the optimum temperatures to ensure they do not overheat
  • Installed with backup power supplies.
  • Fitted with the highest security firewalls
  • Carrier neutral, ensuring connectivity access across all major networks.
  1. Accessibility

Engineers often waste valuable time through no fault of their own. And they are as likely to be as frustrated by this as you are. An employee who ends their day knowing they have been productive is likely to be a lot happier than one that hasn’t been given the tools they need to do their job properly.

Cloud-based technology provides your field service personnel with access to everything they need to do their jobs no matter where they are. But, because they sometimes have to work in locations with limited connectivity, it’s vital that any cloud-based services you use can also function offline, before synchronising with servers once connectivity is restored.

  1. Affordability

Achieving ROI is essential to the long-term success of your business. And, with SaaS put into action at a fraction of the price of an on premise solution, with no significant investment in licenses or infrastructure required, it has become the mobile solution of choice for cost-savvy businesses. SaaS also helps to create a more steady cash flow, with services provided on a pay-as-you-go model; so you never get any nasty surprises.


With the best field service solutions, tailored to your operation, speak to a member of our team on 01942 261 671 or email to find out more about how we can help you.