Five service management trends for 2018

Service management software gives you the competitive advantage. But, with the pace of IT change faster than ever, what trends do you need to be aware of in 2018? Let’s take a look.

  1. Mobility

The combination of mobile devices and cloud technology has been game-changing for the service industry. Today, real-time communication is a must for engineers. And, over the next year and beyond, further mobile integration is expected; particularly with 5G just around the corner.

The next evolution in wireless communication, 5G is the key to superfast mobile internet. And, with much quicker upload and download speeds, the combination of fifth generation cellular and cloud technologies is set to be a win-win for customers and companies alike. Speedier communication, less paperwork and more streamlined processes will be enjoyed by those savvy service-led businesses who embrace the cloud and all it has to offer.

  1. Connectivity

We’ve been talking about the Internet of Things (IoT) – and more specifically the Industrial Internet of Things (IIoT) – for a while now. As a consequence, over the next 12 months, digital transformation will be vital to any service-led business that wants to lead in its market.

By connecting devices through the internet, performance can be monitored and any software issues corrected remotely. If it’s a part that’s at fault, engineers will be able to make tests and identify problems before arriving on site. And that’s only the tip of the iceberg of what’s possible.

For now, as all aspects of our lives become more and more data-driven, the IoT is unleashing the potential of big data. Furthermore, the ability to harness this will lead to improved performance at all levels. So, in 2018, businesses that are not yet using software to provide them with the most up to date and precise data, from multiple sources are likely to fall behind.

  1. Automation

By using software to perform mundane and repetitive tasks, processes are becoming simplified, standardised, and streamlined. This is helping businesses to reduce the time spent on paperwork. Crucially, with hefty penalties for failing to adhere to the latest regulations, automation is also being used to aid compliance.

Over the next few years, automation is set to boost efficiency in many different ways; transforming organisational processes and unlocking value. Most probably in directions we can’t even begin to imagine yet. But, with businesses across the UK and US wasting a whopping £8.15bn a year by using different tools to manage similar services, what we do know is that the impact of automation on your bottom line cannot be underestimated. Powered by cloud technology, the IoT is set to make automation easier than ever before.

  1. Security

The more data is moved to the cloud, the more people worry about cybercrime. As such, in 2018, security will continue to be big news. Especially with the imminent introduction of the GDPR. For service-led companies, this means ensuring that any technology you use or plan to invest in boasts the highest level of data security and reliability.

At Service Geeni we make security a key priority. It’s in our business interests to do so! We have a reliable, secure infrastructure in place that far outstrips what most companies would be able to build for themselves. Indeed, significant investment would be needed to make an onsite solution match the security and reliability of our services.

  1. Collaboration

Departmental silos are a problem for most organisations. In fact, where departments or offices don’t share information, efficiency and productivity are both reduced. But, modern technology makes it possible to break down barriers and simplify communication; with the best of these fuelled by the ever-increasing capabilities of the cloud.

Our SaaS (Software as a Service) applications are not only capable of performing a vast range of business tasks, they also open up unprecedented opportunities for enhanced collaboration. Creating a single, integrated infrastructure that works across your organisation, we help people in different teams and locations – including mobile workers – to work collaboratively with one another. Even better, with SaaS, real-time collaboration is possible. So, when an employee in one place makes a change, that information is immediately available to others, regardless of where they are.

For more information on how our software can help you take advantage of the latest service management trends, contact us today for an informal chat.