Field service management software market predicted to grow

According to experts, the field service management software market is expected to grow by 11.30% by 2020. Helping service-led businesses to optimise their workflow, fulfil customer expectations, and boost profits.

What is field service management software (FSM)?

FSM software allows businesses to schedule, allocate, and dispatch technicians for field work. As such, it is used by organisations with a mobile workforce to increase productivity and efficiency. So, you can:

  • Streamline and improve workflow management
  • Quickly connect customers to the support staff
  • Get the right technicians to the right job at the right time
  • Securely capture and store information
  • Improve stock management processes
  • Quickly diagnose any issues
  • Schedule appointments quickly and easily
  • Reduce the burden of manual paperwork
  • Better support your mobile workforce
  • Save money.

If that wasn’t enough, by accessing improved visibility of your financial and operational performance, in real-time, businesses can rapidly recognise and respond to revenue-generating opportunities.

FSM as Software as a Service (SaaS)

“With the rise of cloud computing in the global FSM market, a large number of enterprises are opting to host their software solutions off-site.” [1]

FSM can be hosted through a web browser as a SaaS. This can result in additional cost savings. With SaaS, your service provider charges you a subscription (usually monthly or yearly) to use the application. And, with access to everything you need online – and no need to install and maintain the software you need to run your business – SaaS is a compelling option for SMEs.

With increased demand for SaaS-based FSM solutions stated as a key driver in the expected growth of this market, savvy businesses should look to invest now or risk being left behind.

The rise of FSM will make British businesses better

“Enterprises of all sizes are deploying SaaS-based solutions as it is economical, can be accessed from anywhere and provides all functionalities at the lowest total cost of ownership (TCO).” [2]

Traditional ways of working are inefficient and slow. Not to mention costly. They repress our capacity to grow leading to reduced profit margins and dormant productivity. But it doesn’t have to be this way.

FSM can increase the efficiency of the field service workforce – and ultimately your business. And it does this without any corresponding increase in workforce levels.

For example, technicians still find paperwork and administrative tasks to be the least favourite part of their day. But FSM technology, delivered over the internet, reduces the need for employees to complete inefficient and time consuming tasks. Of course it’s not enough just to move paper tasks online. To reduce the burden and boost productivity automation also needs to be introduced wherever possible.

In addition, your systems need to talk to each other if you want to increase the efficiency of your service businesses. Removing workplace duplication by leveraging connectivity-enabled data.

What does the future of field management software look like?

Of course, without a crystal ball none of us know just what’s around the corner. But, with many of the larger players now evaluating the use of augmented reality (AR) technology for use in field service and customer support environments, AR-like solutions are switching from science fiction to science fact.

This doesn’t mean that your engineers are likely to be out of a job anytime soon – but it does mean that they might be able to tap into live support from a virtual presence via their mobile devices. Customers might even be able to work with augmented technical support to identify issues remotely before an appropriate field technician is even dispatched!

To find out more about how we can help your business to increase productivity and efficiency with FMS, speak to a member of our team on 01942 261 671 or email to find out more.

[1] Big Market Research

[2] Big Market Research