Field Service Management Software

Field service management (FSM) software helps businesses coordinate and manage tasks carried out by field engineers or technicians. It typically includes tools for job scheduling, dispatching, work order management, mobile access, and customer communication.

Service Geeni takes FSM further by linking every job and asset to the full service history, stock availability, and engineer performance data.

FSM software connects your office, field teams, and customers through one central platform. It automates scheduling, tracks job progress in real-time, provides engineers with job details via a mobile app, and ensures accurate reporting and invoicing.

Field Service Management software offers a wide range of benefits that help businesses work smarter, faster, and more efficiently. Here are some of the key advantages you can expect when using FSM software like Service Geeni.

Improved Scheduling & Job Allocation
FSM software automates job scheduling and dispatching, ensuring the right engineer with the right skills is assigned to the job - improving response times and resource use.

Real-Time Visibility
Track job progress, engineer locations, and service updates in real-time, giving you full control and transparency over field operations.

Higher First-Time Fix Rates
With instant access to service history, parts availability, manuals, and asset data, engineers are better equipped to complete jobs on the first visit.

Better Customer Experience
Keep customers informed with automated job status updates, accurate ETAs, and digital service reports - improving satisfaction and trust.

Paperless Processes & Compliance
Digitise work orders, risk assessments, compliance checklists, and service reports, reducing admin time and ensuring regulatory requirements are met.

Proactive Maintenance
Plan and automate preventative maintenance schedules to reduce equipment downtime and avoid emergency repairs.

Streamlined Invoicing & Reporting
Generate invoices instantly after job completion, reduce billing errors, and access detailed performance and compliance reports with ease.

Reduced Operational Costs
By optimising routes, reducing paperwork, and improving fix rates, FSM software helps lower fuel costs, admin overhead, and repeat visits.

Centralised Asset & Service Data
All job history, asset performance, and engineer feedback are stored in one place - improving decision-making and long-term planning.

Unlike many FSM tools that focus solely on job dispatch and tracking, Service Geeni is built for businesses that need full visibility of their assets, stock, and engineer performance across multiple sites. It’s an asset-centric platform designed to support more complex service operations, not just basic job management.

Yes. Service Geeni is ideal for businesses with multi-site operations, large teams of engineers (30+), and complex asset management needs. Our software supports scalability, transparency, and cross-site efficiency, giving you the control and flexibility small business FSM tools often lack.

Absolutely. Our mobile app allows engineers to view service history, complete risk assessments, log parts used, and capture job notes on-site. This real-time access improves first-time fix rates and reduces admin backlogs.

Yes. While FSM software typically focuses on reactive maintenance, Service Geeni includes robust PPM functionality. You can schedule recurring maintenance, receive service reminders, and track part requirements to stay ahead of potential issues.

Service Geeni enhances customer satisfaction with features like a customer portal for job tracking, custom report building, and automated updates. Your clients get greater transparency, and you save time on manual updates.

Our platform offers full visibility of parts availability across all locations and lets engineers order parts directly from the app. Automated restocking and real-time inventory updates help reduce delays and downtime.

Yes. Service Geeni is built to work alongside your wider tech stack, including ERP and finance systems. Integration ensures data flows seamlessly, reducing duplication and improving operational efficiency.