Attract and retain more customers

Today’s customers demand a higher level of service, and they expect to be updated regularly. With the Service Geeni Customer Portal, you can provide all the latest service and performance reports. Ultimately, we help you to meet evolving customer expectations, without any additional burden on your team.

Provide at-a-glance visual dashboards and reports

Provide your customers with access to their very own professionally branded customer portal, so they always know what’s happening.

By giving each customer the ability to see all of their key metrics, without needing to call you, you’ll boost customer service levels while reducing the burden on your team.

Outstanding jobs, KPIs and more are all available via an easy to understand, user-friendly dashboard. Setting you apart from the competition, with Customer Portal you’ll attract and retain more customers.

Offer bespoke customer updates

With Service Geeni, adding a note or sending a file (e.g. photo, PDF report, job sheets etc.) to the customer is easy; so you boost productivity and customer satisfaction. What’s more, you can even give customers the ability to create their own jobs in the system, with notifications sent to your team for action.

Get paid quicker

You can provide a wealth of information via Customer Portal, including quotes and invoices. Speeding up time between brief and starting the work, you’ll benefit from a more efficient turnaround.

What’s more, with the ability to update a job made quick and easy, assignments can be marked as complete by your engineers and invoices generated automatically for your back office team to process.