2024 Feature Releases: Looking Back on the Year

A Year of Innovation: Service Geeni’s 2024 Feature Highlights

2024 has been a landmark year for Service Geeni, with exciting updates and new tools designed to help you work smarter, not harder. From enhanced mobility to better support resources, this year’s releases reflect our ongoing commitment to helping you optimise your operations. Here’s a recap of the year’s key updates:

The New Subcontractor Module

One of the standout features introduced this year is our brand-new subcontractor module. Designed to make managing external partners as seamless as handling in-house teams. Whether you’re working with contractors for specialised tasks or overflow work, this module empowers you to maintain efficiency, transparency, and control.

Here’s what it brings to the table:

• Subcontractor Portal: A dedicated platform where subcontractors can receive, manage, and update job assignments in real time.
• Improved Collaboration: Share essential job details, documents, and timelines directly through the portal, ensuring everyone stays on the same page.
• Streamlined Workflow: Subcontractors can easily upload completed job reports, certifications, and compliance documents, all synced back to your system.
• Transparent Tracking: Monitor subcontractor performance and job progress with live updates, ensuring accountability and reducing bottlenecks.

This module reflects our commitment to supporting your growth by enabling a more flexible and scalable approach to workforce management. It’s never been easier to collaborate effectively with subcontractors while maintaining the quality and reliability your customers expect.

Introducing the Help Centre

Throughout the year we’ve gradually rolled out the new Service Geeni Help Centre—a one-stop shop for all your support needs. Whether you’re troubleshooting an issue or looking to learn more about our platform, it’s all at your fingertips.

• Searchable Knowledge Base: Find what you need, when you need it.
• Step-by-Step Guides: Simple, clear instructions for all major features.
• Integrated Support: Need extra help? Reach out directly from the Help Centre.

It’s all about empowering you to get the most out of Service Geeni. Watch this space for more Help Centre developments in 2025!

More Tailored to Your Needs

March saw the release of several enhancements focused on improving how you manage your operations:

• Customer-Specific Job Documentation: Save time with templates tailored to each client.
• Improved F-Gas Compliance Tracking: Stay ahead of regulatory requirements with better tools.
• Enhanced Quoting Functionality: Make quoting quicker and easier than ever.

These updates ensure every part of your workflow is as seamless as possible.

New Dashboards and Insights

Mid-year, we rolled out 10 pre-configured dashboards and reports, giving you greater visibility into your business. Whether you’re tracking job performance or analysing supplier efficiency, there’s a dashboard for you:

• Engineer League: Highlight top performers and identify areas for improvement.
• Jobs Dashboard: Keep track of all current and past jobs in one place.
• Problematic Equipment Report: Stay ahead of recurring issues.

With these tools, making informed, data-driven decisions has never been easier.

A Fresh Look for Service Geeni

This Autumn we unveiled a major redesign of the platform’s user interface.  This update wasn’t just about aesthetics—it’s about making every interaction faster, clearer, and more intuitive. Some of the new improvements included:

• Improved menu structure – making it easier for you to find things and move between areas
• Clearer icons – to make finding what you need easier
• More tool-tips – making it easier for new users to get going with Service Geeni
• New colour pallet – designed to reduce eye strain and improve accessibility

…and much more! Whether you’re managing schedules or analysing reports, everything is now easier to navigate.

The New Service Geeni Mobile App

Last but not least, we introduced the revamped Service Geeni mobile app, taking fieldwork efficiency to the next level. This update was all about giving field engineers the tools they need, wherever they are. Here’s what’s new:

• Offline Access: Work seamlessly even without a reliable internet connection.
• Faster Syncing: Real-time updates mean your team stays connected, no matter how complex the job.
• Streamlined Interface: Everything is where you need it to be, with fewer clicks and quicker workflows.

This update ensures your team is always equipped to deliver excellent service, whether in the office or out in the field.

2024 was all about helping you work smarter, deliver better service, and get more out of your day. And we’re not stopping here—2025 has even more exciting updates in store.

Thank you for choosing Service Geeni. For a closer look at any of these features, check out our articles.